Elizabeth Fowler
Radcliff,KY
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Pirelli Cable Corporation
03.2003 - 11.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Executive Assistant
First Citizens Bank
04.1985 - 12.1991
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Business Management
University of Southern MS
Hattiesburg, MSSkills
- Account Management
- Customer Retention
- Complaint Resolution
- hip Management
- Valid Driver's License
- Data Evaluation
- Effective Written and Verbal Communication
- Cash Register Operations
- Project Management
- Customer Service and Assistance
- Good Communication Skills
- Schedule Mastery
- Excellent Written and Oral Communication
- Problem Resolution
- Warehousing Practices and Procedures
- Team-Building Exercises
- High-Volume Call Environments
- Complex Transactions
- Creative Solutions
- Telephone Etiquette
- Complaint Reviews
- Persuasive Techniques
- Participant Screening
- Sales and Upselling
- Sales Quota Achievement
- Document and Records Management
- POS Systems and Ordering Platforms
- Statement Billings
- Issue and Complaint Resolution
- Accurate Recordkeeping
- Corrective Action Planning
- Ability to Work Independently
- Cultural Awareness
- Business Correspondence
- Correspondence Writing
- Reading Comprehension
- Customer Data Confidentiality
- Office Supplies and Inventory
- Quality Deliverables
- Administrative and Office Support
- Communications Strategies
- Calm and Professional Under Pressure
- Customer Buying Habits
- Team Meetings
- Special Projects
- Understanding Customer Needs
Certification
Red Cross Certified. Volunteer
PADI Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Specialist
Pirelli Cable Corporation
03.2003 - 11.2004
Executive Assistant
First Citizens Bank
04.1985 - 12.1991
Business Management
University of Southern MS
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