Chase Yates
Tecumseh,Oklahoma
Summary
Reliable and upbeat sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Tow Truck Operator
Brown & Sons Towing
Shawnee, OK
02.2024 - Current
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Sales Associate
Joe Cooper Auto Group
Shawnee, OK
02.2023 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the auto industry.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Lee's Summit Chrysler Dodge Jeep Ram
Lee's Summit, MO
10.2022 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the auto industry.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Engine Technician
Lee's Summit Dodge Chrysler Jeep Ram
Lee's Summit, MO
06.2021 - 10.2022
- Enhanced customer satisfaction with timely and accurate troubleshooting of engine issues.
- Maintained a safe working environment by adhering to strict safety protocols during all repair tasks.
- Reduced downtime for clients by efficiently diagnosing and resolving complex engine problems.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Expanded knowledge base through continuous professional development, attending workshops and training sessions relevant to the field of engine technology.
- Minimized equipment downtime by swiftly identifying root causes of malfunctions within intricate engine systems.
- Troubleshot systems, traced problems and diagnosed root causes.
- Completed warranty services and submitted required paperwork.
- Replaced parts such as belts, hoses and motors on different systems.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Removed components and completed repairs or installed new replacements.
- Assessed engines to inform preventive maintenance work.
- Diagnosed mechanical problems for repair or replacement.
Chemical Operator
Bayer CropScience Ltd
Kansas City, MO
11.2019 - 01.2022
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Identified potential hazards in the workplace, implementing corrective actions to mitigate risks.
- Troubleshot process issues, efficiently resolving problems to maintain optimal production levels.
- Contributed to sustainability efforts by recycling waste materials whenever possible during production processes.
- Documented all work activities accurately, providing valuable data for future reference and analysis purposes.
- Followed all waste handling guidelines to minimize waste generation.
- Operated chemical processing equipment successfully while adhering to company standards.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Communicated with supervisors and other personnel to review and discuss process changes.
- Safely used various machinery and forklifts during chemical drumming operations.
Field Technician
Environmental Works
Kansas City, MO
03.2018 - 11.2019
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures
Property Maintenance Technician
Peterson Properties Group
Kansas City, MO
10.2016 - 03.2018
- Improved property conditions by conducting regular maintenance inspections and addressing issues promptly.
- Enhanced tenant satisfaction through timely response to maintenance requests and effective communication.
- Reduced repair costs by performing routine preventive maintenance on equipment, systems, and structures.
- Maintained safe living environments for tenants by ensuring proper functioning of electrical, plumbing, and HVAC systems.
- Collaborated with property management team to address immediate and long-term maintenance needs effectively.
- Ensured compliance with local regulations through adherence to building codes and safety standards during repairs and installations.
- Prepared properties for new occupants by conducting thorough inspections, making necessary repairs, and cleaning spaces as needed.
- Contributed to smooth turnover processes by working closely with property managers during move-ins and moveouts.
- Managed inventory of tools, parts, and supplies to maintain efficient workflow without unnecessary delays or complications
- Implemented energy-saving initiatives such as installing energy-efficient lighting or upgrading insulation leading to reduced utility costs for the property.
- Provided excellent customer service when interacting with tenants, addressing their concerns and promptly resolving any issues.
- Stayed up to date on industry trends and new technologies by attending relevant workshops, conferences, and certifications programs.
- Rewired and replaced faulty electrical components in equipment.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2015
No Degree - Automotive Technology
Excelsior Springs Area Career Center
Excelsior Springs, MO05.2015
Skills
- Product Knowledge
- Sales Strategies
- Problem-Solving Skills
- Policy and Procedure Adherence
- Goal-Oriented
- Cold-Calling
- Relationship Building
- Building Rapport
- Product Recommendations
- Conflict Resolution
- Listening Skills
- Persuasion Techniques
- Client Service
- Sales Goals Attainment
- Problem-Solving
- Exceptional Customer Service
- Reliable and Punctual
- Negotiation Tactics
- Professional Demeanor
- Excellent People Skills
- Excellent communication
- Upselling techniques
- Outgoing Personality
- Product knowledge
- Fork Lift Certified
- Honest and Dependable
- Goal-Driven
- HAZMAT Certified
- Hazpower Certified
- Powersafe Training
- Recovering vehicles
- Assisting customers
- Lockout kit
- Flatbed truck expertise
- Safe Driving Practices
- Vehicle Recovery
- Winch Operation
- Vehicle maintenance and repair
- Roadside Assistance
- Payment Collection
- GPS Applications
- Mechanical Troubleshooting
- Critical Thinking
- Tire balancing
- Engine repair
- Air conditioning systems
- Fuel systems
- Hydraulic systems
- Electrical Systems
- Brake Systems
- Wheel Alignment
- Performance Tuning
- Suspension Systems
- Engine diagnostics
- Emissions Control
- Computerized Engine Controls
- Electronic Ignition Systems
- Gasoline Engines
- Exhaust Systems
- Powertrain Systems
- Battery Services
- Overhauling engines
- Work Order Interpretation
- Parts Replacement
Timeline
Tow Truck Operator
Brown & Sons Towing
02.2024 - Current
Sales Associate
Joe Cooper Auto Group
02.2023 - 11.2023
Sales Associate
Lee's Summit Chrysler Dodge Jeep Ram
10.2022 - 02.2023
Engine Technician
Lee's Summit Dodge Chrysler Jeep Ram
06.2021 - 10.2022
Chemical Operator
Bayer CropScience Ltd
11.2019 - 01.2022
Field Technician
Environmental Works
03.2018 - 11.2019
Property Maintenance Technician
Peterson Properties Group
10.2016 - 03.2018
High School Diploma -
Excelsior Springs High School
No Degree - Automotive Technology
Excelsior Springs Area Career Center