Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHASE L. BROSSETTE

Alexandria,La.

Summary

I am a highly motivated, outgoing, and enthusiastic individual with two bachelor’s degrees, and 6 years of customer service experience. I am excited about the possibility of working with professionals and students regarding disability laws. I would welcome the opportunity to help make life on Campus for a student with a disability a more enjoyable experience.

Overview

11
11
years of professional experience

Work History

Pharmacy Cashier, Lead Cashier

Walmart Pharmacy Neighbor Hood Market
01.2019 - Current
  • Customer service retrieving medicines and collecting payments.
  • Operation of POS system
  • Overseeing other Cashiers on duty, assisting them with issues with customers and medications.

Call Center Customer Service Representative

Hixson Auto Plex
10.2017 - 11.2018
  • Scheduling service appointments and helping customers with their services questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Resolved concerns with products or services to help with retention and drive sales.

Call Center Customer Service Specialist

Walker Automotive Group
03.2017 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.

Advocate and Clerical

Families Helping Families At The Crossroads Of La
08.2012 - 01.2013
  • Public Speaking and held meetings with students, schools and parents regarding students IEP/504 Plans. Informing students and parents of their rights under IDEA and 504 Rehabilitation Act.
  • Clerical duties- filing, answering phone and maintaining office when all others were working in the community.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Created business correspondence to foster clear and precise communication with external parties.
  • Answered telephone and coordinated meetings and conferences.

Education

Bachelor of Science - Criminal Justice, Exercise Science

Louisiana College
Pineville, La
12.2016

Associate of Science - Criminal Justice

Louisiana State University
Alexandria, La
05.2012

High School Diploma -

Oak Hill High School
Hineston, La
05.2008

Skills

  • Microsoft Word and Excel
  • Telephone communications
  • Public Speaking
  • Knowledge of 504 Rehabilitation Act
  • Work force environment laws for people with disabilities
  • Knowledge of ADA laws

Timeline

Pharmacy Cashier, Lead Cashier

Walmart Pharmacy Neighbor Hood Market
01.2019 - Current

Call Center Customer Service Representative

Hixson Auto Plex
10.2017 - 11.2018

Call Center Customer Service Specialist

Walker Automotive Group
03.2017 - 08.2017

Advocate and Clerical

Families Helping Families At The Crossroads Of La
08.2012 - 01.2013

Bachelor of Science - Criminal Justice, Exercise Science

Louisiana College

Associate of Science - Criminal Justice

Louisiana State University

High School Diploma -

Oak Hill High School

Similar Profiles

CREATE PROFILE
CHASE L. BROSSETTE