Constance Y Brinson
College Park,Ga
Summary
Highly organized analytical professional with superior goal setting, decision making, and problem solving
skills. Solid reputation for having a positive impact on both internal and external support and overall
productivity. Strong ability to identify, develop and sustain a network of people and other resources for
task.
Overview
12
12
years of professional experience
Work History
Team Lead Clerk
WELLS FARGO
Atlanta
- Evenly distribute customer accounts between 6-8 team members
- Collect processed checks for Imaging in a timely manner
- Maintain awareness of all customer deadlines
- Identify and correct team members internal errors
- Convert foreign currency to US currency
- Enter customer requested numeric and alpha data
- Provide team members with moral support
- Run daily reports
Mailroom Clerk
WACHOVIA BANK
Atlanta, GA
- Receive and scan all incoming mail
- Sort mail into correct lock boxes
- Meter all outgoing mail
- Distribute mail in a timely manner
- Collect daily mail for courier
Customer Care Agent
Arise USA
07.2000 - 11.2008
- Demonstrate mastery of call script on every call
- Excellent listening, problem solving, and communication skills
- Successfully navigate multiple application systems to book, cancel, or modify a customer bookings
- Provide customer care and satisfaction by ensuring first call resolutions
- Accept customer payments via The Secure Pulse System
- Understand and demonstrate the importance of customer privacy
- Recognize and identify helpful options for customers
Data Prep Specialist
WACHOVIA BANK
Atlanta, GA
08.1996 - 07.2000
- Prep mail for scan
- Scan and deposit corporate customer payments
- Provide exceptional customer service to hundreds of lockbox customers
- Scan credit and debit ledgers
- Meet and exceed departmental monthly set goals
- Meet daily set deadlines
Education
Diploma - undefined
Booker T Washington High
Skills
- Key Qualifications
- Microsoft Word Excel
- Access Outlook Adobe
- Data Entry Deadline oriented Copier
- Printer Scanner
- Microsoft Office
- Computer skills
- Banking
- Customer service
- Windows
- Administrative experience
- Leadership
- Organizational Skills
- Communication Skills
- Typing
- Clerical Experience
Timeline
Customer Care Agent
Arise USA
07.2000 - 11.2008
Data Prep Specialist
WACHOVIA BANK
08.1996 - 07.2000
Team Lead Clerk
WELLS FARGO
Mailroom Clerk
WACHOVIA BANK
Diploma - undefined
Booker T Washington High
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