Danielle Benson
Kansas City,MO
Overview
7
7
Years of professional experience in communication
7
7
Years of implementing great customer services skills.
7
7
Years of showcasing strong leadership qualities.
7
7
Years of implementing strong team building strategies
7
7
Years of perfecting interpersonal skills.
Work History
Lead Toddler Teacher
Brown's Christian Academy & Preschool
Kansas City, MO
01.2023 - Current
- Design and implement developmentally appropriate lesson plans
- Engage classroom with consistent routines, utilizing positive guidance strategies, and leading by example
- Maintain positive communication with parents, children, and staff
- Assure safety of children and keep accurate records on individual children.
Housekeeper
Holiday Inn Express & Suites
North Kansas City, MO
09.2022 - 08.2023
- Cleaned guest rooms as assigned and according to priority to meet deadlines
- Provided consistent, high standard services in a fast-paced, results-based environment
- Followed regulations and hotel requirements
- Answered guest inquiries and ensured security of guest rooms
- Performed duties with attention to detail, accuracy, follow-through, and confidentiality.
Homemaker
Stay at Home Parent
Kansas City, MO
12.2020 - 09.2022
- Ensured household duties were completed in a timely manner and managed household budget
- Coordinated medical care, meals, and social activities
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Janitor
Center School District
Kansas City, MO
10.2019 - 11.2020
- Kept facilities in clean and orderly condition
- Managed time and priorities to ensure duties were completed within established timelines
- Adhered to cleaning and safety techniques and practices
- Acted in a polite and professional manner when approached by clients to answer questions.
Customer Service Representative
Extended Stay of America
Kansas City, MO
10.2018 - 10.2019
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determined charges for services requested, collect deposits and payments, and arrange for billing
- Referred unresolved customer grievances to designated departments for further investigation.
Retail Sales Manager
Forever 21
Kansas City, MO
01.2017 - 11.2018
- Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications and conferred with potential customers
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs and resolved customer complaints regarding sales and service
- Reviewed operational records and reports to project sales and determine profitability.
Education
Diploma - Medical Billing and Coding
2023
Skills
- Certifications – CPR
- Communication Platforms –
- Zoom, Skype, and Google Meet
- Microsoft Office Applications – Word, Outlook, and PowerPoint Type 26 WPM
- KEY QUALIFICATIONS
- Medical
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- CMS 1500
- CMS 1450 (UB-04)
- Medical Terminology
- Anatomy & Physiology
- Insurance Claim Processing
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Connect with Parents
- Strong Work Ethic and Dependable
- Child CPR
- Well Control
- Disciplinary Enforcement
- Sanitation and Hygiene
- Cognitive Development
- Student Performance Evaluation
- Age-Appropriate Curriculum
- Arts, Crafts and Games
- Storytelling
- Health and Safety
- Promoting Social and Emotional Development
- Infant Care
- Excellent Communication Skills
- Parent Communication
- Anti-Bullying Techniques
- Customer Service
- Behavior Modification Techniques
- Meal Preparation
- Safety Monitoring
- Learning Promotion
- Child Nutrition
- Group and Individual Instruction
- Fine Motor Skill Development
- Accurate Recordkeeping
- Experiential Learning
- Time Management
- Infant, Toddler and Preschool Curricula
- Progress Reporting
- Emotionally Supportive
- Cultural Sensitivity
- Interactive Lesson Plans
- Organizational and Planning Skills
- Educational Games
- Multi-Sensory Activities
- Housekeeping
- Socialization Techniques
- Billing
- Student Needs Assessments
- Classroom Observation
- General Housekeeping
- Enthusiasm for Students and Teaching
- POS Transactions
- Professional Relationships
- Cash Counting
- Revenue Generation
- Sales Supervision
- Team Contribution
- Organizing and Prioritizing
- Customer Implementation
- Performance Feedback
- Proper Staffing
- Hospitality and Accommodation
- Effective Selling Techniques
- POS Inventory System Operation
- Persuasive Selling
- Credit and Debt Card Processing
- Certifications – CPR
- Team Meetings
Affiliations
- Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy.
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
- Show sound judgment and good decision making when dealing with problems.
- Work as part of a team and maintain a professional and positive work environment.
- Demonstrate dependability by meeting deadlines and being reliable.
Timeline
Lead Toddler Teacher - Brown's Christian Academy & Preschool
01.2023 - Current
Housekeeper - Holiday Inn Express & Suites
09.2022 - 08.2023
Homemaker - Stay at Home Parent
12.2020 - 09.2022
Janitor - Center School District
10.2019 - 11.2020
Customer Service Representative - Extended Stay of America
10.2018 - 10.2019
Retail Sales Manager - Forever 21
01.2017 - 11.2018
Ultimate Medical Academy - Diploma, Medical Billing and Coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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