Open To Work
Chashonn Thomas
Oakland,United States
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenging with resourceful and creative approach. Recognized as driven, dedicated and hard working leader with history of streamline operations and increasing productivity.
Overview
8
8
years of professional experience
Work History
Housekeeping Aide
Kaiser Permanente
Fremont, CA
12.2021 - Current
- Disposed of hazardous materials in appropriate containers.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Monitored common areas for cleanliness and safety.
- Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
- Followed hotel cleanliness, professionalism and customer service standards.
- Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
- Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
- Contributed recommendations to leadership team to improve cleaning procedures.
Supervisor
Securitas Security Services USA
San Jose, CA
04.2020 - 11.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Served as liaison between certain departments to implement new improvement plans and changes.
Hospital Security Officer
Allied Universal Security Services
Oakland City, CA
11.2019 - 08.2021
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Community Coach
Oakland Housing Authority
Oakland City, CA
03.2018 - 11.2019
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Identified appropriate community resources and provided referrals for services.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed family members to assess situations, capabilities and problems.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Attended hearings with victims to provide emotional support.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Assigned, administered and monitored social work cases for individuals and families.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Assisted victims with filling out and submitting protective orders.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA06.2020
Associate of Arts - Psychology
Merritt College
Oakland, CA08.2014
Skills
- Customer Service-Focused
- Time Management
- Effective Communication
- Leadership
- Immaculate Decision Making
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Housekeeping Aide
Kaiser Permanente
12.2021 - Current
Supervisor
Securitas Security Services USA
04.2020 - 11.2021
Hospital Security Officer
Allied Universal Security Services
11.2019 - 08.2021
Community Coach
Oakland Housing Authority
03.2018 - 11.2019
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Psychology
Merritt College