Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Chasia Del Rosario

Eugene,Oregon

Summary

Guest-oriented individual with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized, and hardworking with strong skills in multi-tasking and guest relations. A highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Reservations Sales Agent

Hotel La Croix
Honolulu, HI
07.2023 - Current
  • Maintained customer loyalty by quickly resolving complaints and service issues.
  • Managed rooms effectively based on complete and current knowledge of availability and rates.
  • Relayed information on availability, pricing, and discounts to customers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Took reservations from patrons by phone or online.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained client accounts by obtaining, recording, and updating personal and financial information.

Sales Associate

Target
Eugene, OR
08.2020 - Current
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated a POS and collected payments ensuring accurate change is provided.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Volunteer

Food For Lane County
Eugene, OR
03.2024 - 03.2024
  • Provided assistance to staff in the daily operations of the organization.
  • Collaborated with other volunteers to create a positive work environment.
  • Developed educational materials related to topics like diversity, inclusion, and sustainability.
  • Offered support and assistance to community members.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.

Sales and Marketing Intern

Castle Resorts & Hotels
Honolulu, HI
07.2020 - 09.2020
  • Conducted marketing research to develop growth strategies.
  • Monitored social media for trending news, ideas, and feedback.
  • Performed market research activities such as distributing satisfaction surveys and providing suggestions for future promotions.
  • Used department-specific software to complete day-to-day assignments.
  • Analyzed and collected data to improve sales and reservation rates.
  • Researched and evaluated competitor marketing and digital content.
  • Assisted in managing trade show booths to encourage new clients and new orders.

Volunteer

MEALS ON WHEELS - Voluntary
Honolulu, HI
09.2018 - 09.2018
  • Provided guidance and support to fellow volunteers during their shifts.
  • Supervised youth volunteers while they completed their assigned tasks on site.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.

Education

High School Diploma -

Waipahu High School
Waipahu, HI
05.2021

Skills

  • Reservation Confirmation
  • Upselling Techniques
  • Policy Adherence
  • Telephone Etiquette
  • Customer Engagement
  • Creative Thinking
  • Team Collaboration
  • Critical Thinking
  • Relationship Building
  • Problem-Solving
  • Adaptable

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Volunteer

Food For Lane County
03.2024 - 03.2024

Reservations Sales Agent

Hotel La Croix
07.2023 - Current

Sales Associate

Target
08.2020 - Current

Sales and Marketing Intern

Castle Resorts & Hotels
07.2020 - 09.2020

Volunteer

MEALS ON WHEELS - Voluntary
09.2018 - 09.2018

High School Diploma -

Waipahu High School

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Chasia Del Rosario