Chasidy Kirksey
Omaha,NE
Summary
Strong industry knowledge and background in Customer Service. Proven ability to resolve complex problems, quickly diagnosing and identifying risks and issues and determining proper resolutions. Hands on team player known for creative strategic approach for optimizing internal operations, enhancing customer service and achieving organizational success. Decisive, action-oriented and result focused adept at handling multiple high priority initiatives. Diversified skill set including client relations, strong communications skills and collaboration.
Overview
9
9
years of professional experience
Work History
Credentialing Specialist
UnitiMed Staffing
01.2022 - 05.2024
- Responsible creating, gathering, auditing requirement documentation for all travel employee personnel.
- Key Resource/Liaison with travel staff (LTC and Nursing) obtaining critical information related to personnel files, certifications, license, health information, background checks, drug screens and testing.
- Responsible of maintaining high level of customer support by identifying, responding and resolving both internal and external requests.
- Identified gaps in processes and procedures.
- Followed up on critical issues, missing documentation and client support.
- Collaborated with Client Services, Sales, recruitment and account managers to handle internal priories.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
Credentialing Specialist
Titan Medical Group
01.2021 - 01.2022
- Conducted primary source verifications such as background checks and board certifications.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
- Responsible to ensure that documentation type aligns with highly specific criteria.
- Facilitated communication between departments, resulting in improved collaboration during credentialing process.
Referral Specialist
Nebraska Total Care
01.2018 - 01.2021
- Recruited to maintain high performance and quality standards based on established call center metrics and procedures.
- Responsible for monitoring utilization of medical services to assure cost savings and required authorizations.
- Initiated authorization requests for both outpatient/inpatient services in accordance with prior approvals as well as verified eligibility and benefits.
- Managed authorizations within various electronic medical systems.
Logistics Coordinator
Direct Patient Logistics
01.2017 - 01.2018
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Compiled with required policies and procedures as established in Employee Handbook and Direct Patient Logistics Code of Conduct.
- Managed highly sensitive and confidential patient information following all HIPPA procedures and protocols.
Advisor
Nelnet
01.2016 - 01.2017
- Recruited to commit to Performance Based Organization (PBO) & Easy to Do Business With (ETDBW) philosophy and enhance process improvements.
- Responsible for managing and monitoring loan proposals and commitments as well as ensured integrity of data and information.
- Collaborated with cross line of business to handle internal escalations and priorities.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Office Specialist/Nursing Assistant
Dermatology Specialist of Omaha
01.2015 - 01.2016
- Recruited to provide high level of patient level customer service and handle highly sensitive and confidential patient information
- Responsible for the workload of 10 Dermatologist including scheduling patients, check-in/ registration, insurance verification & eligibility, updating patient charts/accounts, and processing payments
- Billed medical claims to appropriate insurance agencies and engaged in benefit follow-ups
- Obtained and recorded vital signs and weight
- Provided Hands on care to patients in assistance to Physicians
- Documented Information pertaining to patient changes prior to seeing Physician Collaborated with Primary care physicians and other medical personnel on patient correspondence, documentation and follow- up care.
Education
Esthetics -
Xenon Academy
Papillion, NE02.2017
High School Diploma -
Northwest High School
Omaha, NE01.2012
Skills
- Customer Service
- Cash Management
- Financial Transactions
- Loan Origination
- ACH Transactions
- Credentialing
- Process Improvements
- Employee Training
- Windows 10
- Microsoft Office 365
- Data Entry
- Effective Communications
- Healthcare & Patient Services
- HIPAA
- Medial Billing/Terminology
- Esthetics
Timeline
Credentialing Specialist
UnitiMed Staffing
01.2022 - 05.2024
Credentialing Specialist
Titan Medical Group
01.2021 - 01.2022
Referral Specialist
Nebraska Total Care
01.2018 - 01.2021
Logistics Coordinator
Direct Patient Logistics
01.2017 - 01.2018
Advisor
Nelnet
01.2016 - 01.2017
Office Specialist/Nursing Assistant
Dermatology Specialist of Omaha
01.2015 - 01.2016
Esthetics -
Xenon Academy
High School Diploma -
Northwest High School
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