Chasity Blackwell
Taylorsville,MS
Summary
Organized Assistant Manager with five years of Management experience. Knowledge of recruiting new staff, handling customer complaints and creating and implementing marketing and promotional campaigns.
Focused and diligent General Manager with over One year management training maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.
Overview
14
14
years of professional experience
Work History
General Manager
Sonic Drive-In
01.2020 - Current
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assistant Manager
Sonic Drive-In
06.2014 - 10.2019
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Delegated daily tasks to team members to optimize team productivity.
Carhop
Sonic Drive-In
06.2012 - 06.2014
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
Education
High School Diploma -
Mount Olive Attendance Center
Mount Olive, MS4 2014
Skills
- Policy/program development
- Trend forecasting
- Sales team development
- Performance improvements
- Supervision and training
- Project management
- Goal setting
- Inventory control
- Budgeting and cost control strategies
- Training and coaching
Timeline
General Manager
Sonic Drive-In
01.2020 - Current
Assistant Manager
Sonic Drive-In
06.2014 - 10.2019
Carhop
Sonic Drive-In
06.2012 - 06.2014
High School Diploma -
Mount Olive Attendance Center