Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chasity Bryant

Sylacauga,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and committed LPN with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Experienced with medical front office procedures, ensuring seamless patient flow and satisfaction. Utilizes strong organizational skills and attention to detail to manage appointments and patient records effectively. Knowledge of healthcare regulations and insurance processes, supporting compliant and efficient office environment.

Overview

6
6
years of professional experience

Work History

Account Executive

Aveanna Heathcare
10.2023 - 05.2025
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.

Associate Director of Admissions

Sylacauga Health and Rehab
11.2022 - 10.2023
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
  • Developed and maintained relationships with physicians, nurses, case managers and other healthcare professionals to ensure quality patient care.
  • Develops marketing strategies and implements marketing campaigns that enhance the organization's and increase community awareness.
  • Responsible for business development for skilled nursing business line using independent judgment and discretion
  • Direct admission process between physicians, other referral sources, and the facility staff to efficiently evaluate and admit residents
  • Develop marketing strategies for referral source development
  • Secure and process all admission agreements
  • Develop marketing plan for skilled nursing business line
  • Plan and coordinate special events and outreach marketing activities for purposes of business development
  • Screen/assess all appropriate referrals for admission and discusses potential for admission with the staff
  • Direct and process admissions and serve as the liaison to referral sources
  • Develop a system for coordinating and monitoring referrals
  • Complete and submit marketing reports as requested
  • Coordinate admissions and discharge with necessary staff to ensure a smooth flow of information and activity
  • Serve as initial point-of-contact for all referrals/inquires
  • Secure and process admission agreements
  • Handle referrals, tours, and telephone inquires
  • Provide input to marketing material development and ensure an adequate supply is maintained
  • Work with Business Office to ensure accurate compilation of daily occupancy reports, posting of data on occupancy board and maintenance of an actuate census count by payor source
  • Maintain an inquiry tracking system to ensure follow-up and disposition for all inquiries
  • Maintain an accurate record of available beds
  • Conduct rounds and provide information to appropriate staff to ensure room readiness and maintain facility aesthetics
  • Assume additional responsibilities and special projects as assigned or needed


Office Coordinator

Coosa Valley Wound Care
05.2019 - 01.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.

Education

Associate of Science - LPN

Central Alabama Community College
Alexander City, AL
12.2022

High School Diploma -

Winterboro High School
Alpine Al
05.1998

Skills

  • Referral Verification
  • Prior authorization process
  • Medical terminology
  • Authorizations
  • Insurance verification
  • Effective communication skills
  • Data entry
  • Electronic health records proficiency
  • Physician order verification
  • Benefit coverage
  • Medical office procedures
  • Professionalism and ethics
  • Insurance procedures
  • Workflow management
  • Retro-authorizations
  • time management
  • meeting goals
  • Utilization review experience
  • Proficiency in outlook, Excel, and Word
  • HIPAA compliance
  • Knowledgeable in Watershed, Hospital Connect, Navihealth
  • Precertification requirements
  • Eligibility determination
  • Attention to detail
  • Customer service
  • Problem-solving abilities
  • Multitasking ability
  • Excellent communication
  • Organizational skills

References

Quincey Leach

Nurse Practitioner for Coosa Valley Wound Care

256-510-6209


Hannah Sorrell

RN- Clinical Manager

334-740-7557


Shea Odom

Account Executive

334-714-0398


Darian Garrett

1-352-286-6798

Aetna/CVS


Timeline

Account Executive

Aveanna Heathcare
10.2023 - 05.2025

Associate Director of Admissions

Sylacauga Health and Rehab
11.2022 - 10.2023

Office Coordinator

Coosa Valley Wound Care
05.2019 - 01.2021

Associate of Science - LPN

Central Alabama Community College

High School Diploma -

Winterboro High School

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