Chasity Calsbeck

• Senior Banker (DMLO) with expertise in relationship management, consumer banking, and business development. Consistently delivers exceptional client experiences by identifying financial needs, recommending tailored solutions, and achieving sales and referral goals. Skilled in account management, lending, regulatory compliance, and strengthening client relationships to drive branch growth and customer loyalty.
• Developed personalized financial solutions to enhance client engagement. through development of tailored financial solutions.
• Analyzed financial data thoroughly to pinpoint client needs and potential risks.
• Streamlined loan application processing in collaboration with underwriting teams.

Educated clients on diverse banking products and investment strategies to align with their financial goals.

• Supervised daily operations and staff performance in a high-volume retail environment.
• Trained and mentored team members on product knowledge and customer service techniques.
• Managed inventory levels, ensuring product availability and organization on the sales floor.
• Conducted staff scheduling and managed payroll within budgetary constraints.
• Resolved customer issues promptly, maintaining high satisfaction levels in-store experience.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Created weekly and monthly reports on store performance and sales objectives.
• Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.