Chasity Dodson
Sanger
Summary
Dynamic Site Manager with a proven track record at Smittys Car Wash, excelling in team leadership and quality assurance. Enhanced operational efficiency through effective problem-solving and conflict resolution, achieving a 20% increase in team productivity. Committed to fostering a collaborative environment while ensuring compliance with safety regulations and maintaining high customer service standards.
Overview
13
13
years of professional experience
Work History
Site Manager
Smittys Car Wash
Celina, TX
08.2025 - Current
- Coordinated scheduling for team members to ensure adequate coverage during peak hours.
- Monitored equipment performance, facilitating timely maintenance and repairs as needed.
- Enforced compliance with health and safety regulations to ensure a safe working environment.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Oversaw inventory management, maintaining optimal stock levels for car wash supplies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Improved team productivity with targeted coaching and performance monitoring.
Assistant Site Manager
Smittys Car Wash
Celina, TX
08.2024 - 08.2025
- Conducted site inspections to identify potential issues and recommended solutions promptly.
- Participated in team meetings, contributing ideas for process improvements and efficiency gains.
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Conducted quality control inspections to identify issues early on, preventing costly delays or rework later in the process.
- Facilitated effective communication between site teams, design professionals, and stakeholders to maintain a cohesive approach throughout projects'' execution.
- Reduced costs through effective resource allocation and efficient management of materials and equipment.
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Inspected cleanliness of common areas and offices.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Interviewed, hired, and trained new workers.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Assistant Manager
Andys Frozen Custard
Carrollton, TX
06.2022 - 07.2024
- Monitored daily operations to ensure compliance with quality standards and health regulations.
- Collaborated with management to develop staff schedules that optimized labor efficiency and coverage.
- Analyzed customer feedback to identify areas for service improvement, enhancing overall guest satisfaction.
- Led initiatives for maintaining cleanliness and organization in the work environment, fostering a positive atmosphere for customers and staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Genghis Grill
Fort Worth, TX
03.2017 - 04.2022
- Assisted in training team members on customer service protocols and operational procedures.
- Streamlined inventory management processes, enhancing accuracy of stock levels and replenishment schedules.
- Implemented promotional strategies to increase sales during peak seasons, attracting a larger customer base.
- Coordinated team meetings to communicate goals, performance expectations, and operational updates effectively.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Analyzed customer feedback to identify areas for service improvement, enhancing overall guest satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Lead
Genghis Grill
Fort Worth, TX
05.2013 - 03.2017
- Supervised daily operations, ensuring smooth workflow and adherence to company policies.
- Trained and mentored team members on best practices and standard operating procedures.
- Implemented process improvements, enhancing operational efficiency and reducing errors.
- Coordinated shift schedules, optimizing workforce allocation for peak performance.
- Monitored inventory levels, ensuring stock availability and minimizing waste.
- Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Server
Genghis Grill
Fort Worth, TX
09.2012 - 03.2017
- Delivered exceptional customer service by accurately taking orders and providing menu recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and quality presentation.
- Managed dining area cleanliness and organization, enhancing guest experience and satisfaction levels.
- Trained new servers on restaurant protocols, menu items, and efficient service techniques.
- Implemented upselling strategies that increased overall sales and enhanced customer dining experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Developed strong teamwork skills by coordinating with staff during peak service periods for optimal efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Cosmetology - Cosmetology
Ogle Cosmetology School
Fort Worth, TX07-2013
High School Diploma -
Fort Worth Academy of Fine Arts
Fort Worth, TX06-2009
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Conflict resolution
- Multitasking and organization
- Customer service
Timeline
Site Manager
Smittys Car Wash
08.2025 - Current
Assistant Site Manager
Smittys Car Wash
08.2024 - 08.2025
Assistant Manager
Andys Frozen Custard
06.2022 - 07.2024
Assistant Manager
Genghis Grill
03.2017 - 04.2022
Shift Lead
Genghis Grill
05.2013 - 03.2017
Server
Genghis Grill
09.2012 - 03.2017
Cosmetology - Cosmetology
Ogle Cosmetology School
High School Diploma -
Fort Worth Academy of Fine Arts