Chasity Graybeal

Oversaw patient services at Valley Health Systems in Huntington, WV, ensuring compliance with healthcare standards and coordinating multidisciplinary teams to enhance patient outcomes and operational efficiency. Facilitated training sessions for new staff to promote best practices in patient care.

• Directed executive oversight of patient support and care coordination services organization-wide.
• Facilitated collaboration among diverse teams to ensure regulatory compliance and optimize operational efficiency.
• Created and refined workflows that improve patient interactions while aligning with organizational performance goals and quality standards.
• Managed front office operations and revenue cycle processes, enhancing efficiency and service delivery across clinical sites within federally qualified health center (FQHC).
• Directed operational strategies for ENT service line, including audiology and allergy services, to optimize patient access and service delivery.
• Facilitated collaboration between clinical and executive leadership to refine workflows, focusing on improving patient satisfaction and financial performance.
• Implemented operational strategies to drive growth and align with organizational goals.
• Project Manager – Revenue Cycle EHR Implementation | January 2022 – March 2023
• Oversaw the execution of multidisciplinary implementation teams to enhance professional billing claims and streamline MyChart functionalities.
• Executed system design workflow optimization and training initiatives, leading to effective go-live activities and smooth transitions.
• Engaged with operational and clinical teams to drive improvements in revenue cycle efficiency and user adoption.
• Office Manager | February 2020 – January 2022
• Coordinated daily operations of health center, facilitating access to medical, dental, and behavioral health programs.
• Managed specialty programs to enhance access to Family Planning services, Breast & Cervical Cancer Screening, and 340B Drug Pricing initiatives.
• Supported the organization and management of weekly COVID-19 vaccination clinics to enhance community health initiatives.
• Evaluated and enforced organizational policies to ensure optimal patient care and streamline operational processes.
• Evaluated and enforced organizational policies to optimize patient care and streamline operational processes.

Utilized Epic, Greenway, Intergy, EHR, Dentrix, ADP Workforce Now, Aledade, and Microsoft Office Suite to enhance workflow efficiency and data management.

November 2017-February 2020

• Managed all aspects of opening and operationalizing multiple physician practices, focusing on effective staffing, streamlined workflow design, and adherence to regulatory standards.
• Established and enforced standardized operational policies and procedures within hospital and physician practices to optimize efficiency.
• Streamlined clinic operations and patient flow management for one of state's leading surgeons, ensuring effective scheduling and operational efficiency.
• Analyzed and improved scheduling strategies and patient access methods, resulting in a 100% increase in daily patient volume.
• Implemented strategic improvements in operational workflows and revenue cycle management, resulting in a 50% boost in billable hours.
• Led day-to-day operations while supervising a multidisciplinary team of clinical and administrative professionals, ensuring accountability and promoting a culture of teamwork.
• Implemented comprehensive training and development programs for newly hired employees, enhancing team performance across various physician practices.
• Created and implemented employee accountability and performance management strategies, enhancing productivity and staff engagement.
• Executed recruitment strategies to attract physician talent, focusing on recent medical school graduates to support organizational growth.
• Analyzed and refined operating room schedules, ensuring improved surgical efficiency and increased physician availability for procedures.
• Coordinated communication among employees, patients, and physicians to resolve issues and maintain exceptional patient care standards.
• Human Resource Recruiter-March 2017-November 2017
• Oversaw recruitment strategy for 300-bed acute care hospital, effectively sourcing and securing top talent for clinical leadership and support service vacancies.
• Engineered a multi-platform applicant tracking and recruitment system that optimized hiring workflows and improved onboarding efficiency across various departments.
• Streamlined labor management processes, reducing reliance on contract workers by 90% while fostering workforce stability and elevating patient satisfaction levels.
• Identified and engaged top-tier executive-level leaders, physicians, advanced practice providers, and specialized healthcare professionals to facilitate strategic organizational expansion.
• Collaborated with CEO, COO, CFO, CNO, and department directors to align workforce planning and talent acquisition efforts with organizational development goals.
• Elevated human resources recruitment function to a central role in hospital's executive management team, driving strategic initiatives and promoting cross-functional teamwork.
• Implemented improvements in human resources operations through the redesign of recruitment, onboarding, orientation, compensation recommendations, and employee transfer processes.
• Achieved seamless onboarding experiences for new hires through effective collaboration with department leaders to fulfill staffing needs. Delivered strategic compensation recommendations that enhanced employee transfer processes and supported departmental staffing objectives.
• Collaborated with universities and healthcare organizations to develop a robust network for sourcing and attracting top-tier candidates.

Operated eClinicalWorks and Athenahealth software to assist healthcare teams in managing patient records effectively. Supported Lawson and Kronos systems for streamlined payroll and workforce management. Utilized Taleo and Microsoft Office Suite to facilitate recruitment processes and enhance team collaboration.

• Played a key role in expanding the practice from a two-day-per-week clinic to a thriving four-day-per-week operation through strategic growth initiatives and operational improvements.
• Led the implementation of the Greenway Intergy Electronic Health Record (EHR) system, including workflow development, staff training, and successful organization-wide adoption.
• Served as the HIPAA and Compliance Officer, ensuring adherence to federal regulations, privacy standards, and organizational policies.
• Managed daily practice operations, resolving complex patient, provider, and employee concerns while maintaining a high standard of patient satisfaction.
• Coordinated physician credentialing and hospital privileging to ensure timely provider onboarding and regulatory compliance.
• Oversaw surgery scheduling, prior authorizations, insurance authorizations, referrals, and durable medical equipment (DME) ordering to optimize patient access and continuity of care.
• Increased daily patient volume by 100% through improved scheduling processes, workflow optimization, and enhanced patient access.
• Managed insurance payments, referral coordination, and physician referral relationships to support revenue cycle performance and practice growth.
• Developed and maintained strong vendor partnerships, negotiating services and ensuring efficient practice operations.
• Contributed to building a successful, high-performing medical practice through operational leadership, process improvement, and exceptional patient service.

Software: Greenway Intergy EHR, Microsoft Office Suite

• Collaborated with executive leadership to manage 122 FTE organization, enhancing coordination of operations and administrative initiatives.
• Planned and facilitated Board of Directors meetings, staff meetings, and community engagement events, fostering transparent communication and stakeholder involvement.
• Evaluated and verified organizational purchase orders and assets, strengthening compliance and accountability measures.
• Planned and facilitated Board of Directors meetings, staff meetings, and community engagement events.
• Evaluated and verified organizational purchase orders and company assets, reinforcing compliance and accountability measures.
• Conducted thorough community needs assessments and developed strategic plans to align organizational objectives with community needs and regulatory standards.
• Demonstrated exceptional performance, leading to advancement as executive assistant.