Zachary George
New York,NY
Summary
Healthcare operations and behavioral health professional with 5+ years’ experience supporting clinical teams, coordinating patient care, and improving workflows in high-acuity settings. Strong foundation in customer success principles, cross-functional collaboration, and provider support, with growing SaaS and data familiarity. Known for clear communication, calm under pressure, and a proactive, solution-focused mindset.
Overview
6
6
years of professional experience
Work History
Care Coordination & Patient Support (In-Role Focus)
Montefiore Medical Center
- Help patients and families navigate complex behavioral health systems, referrals, and discharge plans in collaboration with clinical and social work teams.
- Provide education, clarity, and follow-up support so patients understand next steps and available resources.
- Serve as a point of contact between clinical staff, patients, and administration, escalating issues and following through to resolution.
Psychiatric Technician
Montefiore Medical Center
2019.07 - Current
- Support behavioral health operations on high-acuity inpatient units, partnering with nurses, social workers, physicians, and security to deliver safe, patient-centered care.
- Assist with patient intake, engagement, observation, and crisis prevention using trauma-informed and de-escalation techniques.
- Maintain accurate documentation and support EMR workflows, ensuring timely communication across the care team.
- Train and mentor new staff on unit workflows, safety protocols, and best practices, reinforcing a culture of accountability and high standards.
- Collaborate with interdisciplinary teams to identify workflow gaps and operational issues, contributing ideas to streamline daily operations and improve patient experience.
Education
Associate of Arts - Liberal Arts
Nassau Community College
Skills
- Healthcare operations & behavioral health support
- Care coordination & patient navigation
- Relationship building & stakeholder communication
- Documentation, EMR familiarity, basic data tracking
- Problem solving, de-escalation, crisis support
- Team collaboration & mentoring junior staff
RELEVANT STRENGTHS FOR CUSTOMER SUCCESS
- Customer Relationship Mindset: Daily experience building trust with patients, families, and multidisciplinary teams in high-stakes environments.
- Communication & Presence: Comfortable leading difficult conversations, simplifying complex information, and maintaining calm, professional demeanor under pressure.
- Operational Excellence: Used to following structured workflows, tracking details, and supporting performance expectations in a busy, outcome-driven setting.
- Cross-Functional Collaboration: Work closely with nurses, physicians, social workers, and security to align on plans, resolve issues, and keep everyone informed.
- Data & Process Orientation: Familiar with documentation, EMR usage, basic reporting, and using data/observations to inform next steps.
Timeline
Psychiatric Technician
Montefiore Medical Center
2019.07 - Current
Care Coordination & Patient Support (In-Role Focus)
Montefiore Medical Center
Associate of Arts - Liberal Arts
Nassau Community College