Alem Meried
Summary
Experienced Patient Care Technician and Medication Technician with 7+ years of behavioral health and patient care experience. Passionate advocate for mental wellness with expertise in medication management, patient assessment, care coordination, and therapeutic support. Known for strong communication skills, attention to detail, and the ability to foster safe, supportive environments for patients and staff.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Care Advocate
Impact Medical Group
Tucson
04.2025 - 11.2026
- Assisted patients in navigating healthcare services and resources.
- Educated patients about benefits and insurance options available to them.
- Coordinated appointments between patients and healthcare providers efficiently.
- Resolved patient inquiries through effective communication and problem-solving skills.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Advocated for patient needs during care planning and service delivery discussions.
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
- Improved patient outlook and daily living through compassionate care.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Attended regular meetings with the interdisciplinary team to discuss complex cases and develop holistic plans of action.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
- Provided crisis intervention services during times when a patient was experiencing an emotional breakdown due to stressors associated with a medical condition.
- Identified community resources available for additional assistance or support for patients facing financial hardship due to illness or injury.
- Evaluated referrals from primary care providers for specialty consultations or procedures based on established criteria.
Patient Care Technician
Community Bridges Inc.
Tucson
04.2024 - 07.2024
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare team members.
- Documented patient information accurately in electronic health records system.
- Maintained cleanliness and safety of patient care areas throughout the facility.
- Collaborated with nursing staff to implement patient care plans effectively.
- Responded promptly to patient calls and addressed concerns with empathy.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted with patient admissions, discharges and transfers.
- Provided direct patient care and assistance to healthcare team members.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Restocked unit frequently with necessary medical supplies.
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Planned and served meals and snacks to patients according to prescribed diets.
Community Mental Health Worker
Breathe Life Healing Center
Los Angeles
11.2022 - 07.2023
- Provided emotional support to clients facing mental health challenges.
- Conducted client assessments to determine needs and develop care plans.
- Facilitated group therapy sessions to promote peer support and healing.
- Promoted a safe environment by monitoring medication compliance among clients.
- Monitored client progress through review of case notes, client interviews, and observation of behavior changes.
- Provided transportation assistance when needed for medical appointments or therapy sessions.
- Developed positive relationships with clients by providing compassionate care and support.
- Organized recreational outings that encourage social interaction among participants with similar diagnoses.
- Attended regular training sessions on evidence-based practices for treating various mental health disorders.
- Facilitated psychoeducational groups for adults with mental health issues such as depression, anxiety, and trauma.
- Provided crisis intervention and short-term counseling services to individuals in need of mental health support.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Collected information about clients through interviews, observation, or tests.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Monitored and educated clients on medication usage, symptoms and side effects.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Led mindfulness and relaxation techniques workshops to reduce stress and anxiety.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Developed and maintained a therapeutic rapport with patients to facilitate recovery.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Resident Advisor
Avedis Recovery
Tarzana
06.2020 - 02.2022
- Facilitated resident support through daily check-ins and resource sharing.
- Organized group activities to promote community engagement and peer interaction.
- Assisted in crisis intervention by providing immediate support and guidance.
- Maintained accurate documentation of resident behavior and incidents for reporting.
- Enforced facility rules while fostering a respectful living environment for all residents.
- Trained new resident advisors on policies, procedures, and best practices for support.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Developed and deepened relationships with residents and fellow staff.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
- Interfaced with residents to address and resolve complaints or grievances.
- Coordinated roommate mediation sessions when necessary.
- Performed administrative duties such as answering phones, filing paperwork.
- Served as an advocate for student rights by representing resident interests in meetings with administration officials.
- Conducted weekly room inspections for safety purposes.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing patients.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Conducted regular rounds to keep residents and areas safe and secure.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Accompanied and supervised students during meals.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Chaperoned group-sponsored trips and social functions.
- Assigned rooms to students.
- Pass medication out on time to patients when needed
Education
Associate Degree - Sports Communication
Elgin Community College
Elgin, IL 01.2014 - 12.2017
South Elgin High School
South Elgin, ILSkills
- Patient advocacy
- Electronic health records
- Care coordination
- Crisis intervention
- Patient support
- Compliance monitoring
- Stress management
- Medication administration
- Compassionate client care
- Proficient in [software]
- Verbal and written communication
- Patient care
- Care plan assessment
- Healthcare operations
- Clinical quality program standards
- Healthcare
- Nursing background
- Project management
- Multitasking
- Documentation
- Monitoring tools
- Progress documentation
- Organizational skills
- Scheduling
- Client documentation
- Behavioral management
- Conflict mediation
- Client safety and first aid
- First aid and safety
- Appointment scheduling
- Case management experience
- Case management
- HIPAA compliance
- Behavior redirection
- Nursing
- State regulations
- Team collaboration
- EMR
Languages
English
Native/ Bilingual
Tigryna
Professional
Certification
- EMS
- BLS
- Medication handler
- Crisis Prevention
Timeline
Patient Care Advocate
Impact Medical Group
04.2025 - 11.2026
Patient Care Technician
Community Bridges Inc.
04.2024 - 07.2024
Community Mental Health Worker
Breathe Life Healing Center
11.2022 - 07.2023
Resident Advisor
Avedis Recovery
06.2020 - 02.2022
Associate Degree - Sports Communication
Elgin Community College
01.2014 - 12.2017
South Elgin High School