Shelavia Whitfield
Lodi,NJ
Summary
Dynamic Patient Care Advocate with extensive experience at ESI Inc, excelling in healthcare operations and compliance. Proven ability to manage patient prescriptions and billing inquiries, ensuring high-quality customer support. Strong organizational skills and a deep understanding of HIPAA regulations drive successful case management and enhance patient satisfaction.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Patient Care Advocate
ESI Inc
Franklin Lakes, US
09.2009 - Current
- Investigated billing inquiries to resolve patient concerns efficiently.
- Assisted patients with prescription orders to facilitate timely medication access.
- Assist doctors with patient prescriptions.
- Managed outbound calls to ensure effective communication with clients.
- Updated account records to ensure accurate patient information.
Tech Support Rep
Sutherland Global Services
Rochester, US
09.2015 - 01.2016
- Troubleshot and diagnosed issues with cable boxes to restore service functionality for customers.
- Troubleshoot and perform IT diagnosis on cable lines.
- Investigated and resolved customer billing inquiries, clarifying discrepancies to improve customer satisfaction.
- Updated customer account records to ensure accuracy and completeness for enhanced service delivery.
Business Customer Service Specialist
ATT
Paramus, US
10.2005 - 01.2008
- Processed business transactions to ensure timely and accurate service delivery.
- Investigated billing inquiries to resolve customer concerns effectively.
- Assisted telecom managers with wireless account management via e-mail.
- Update account records.
Customer Service
DHL
Paramus, US
11.2004 - 09.2005
- Handled high volume of customer phone inquiries to resolve issues efficiently
- Coordinated customer pick-up and delivery schedules to ensure timely service
- Sourced and secured supplies to support uninterrupted operations
Consultant
9G Communications
Fairfield, US
07.2004 - 10.2004
- Resolved member issues and concerns to enhance customer satisfaction
- Addressed billing inquiries via email to ensure prompt resolution
- Analyzed communication strategies to enhance client engagement and service delivery.
- Developed comprehensive project plans aligning with client objectives and timelines.
- Facilitated workshops to gather client requirements and promote effective collaboration.
Consultant
Verizon
Fairlawn, US
04.1999 - 08.2003
- Resolved customer billing issues to enhance satisfaction
- Executed collection activities to recover outstanding payments efficiently
- Led strategic planning sessions to align communication strategies with client goals.
- Developed comprehensive communication plans for diverse client projects and initiatives.
- Facilitated workshops to enhance team collaboration and stakeholder engagement.
Office Clerk
Buy Buy Baby
Paramus, US
01.1999 - 03.2003
- Maintained accurate financial records through basic bookkeeping tasks.
- Managed busy phone lines to provide timely assistance to callers.
- Entered baby registry information into computer system for customer access.
Education
Healthcare Administration - Associate Degree
Bergen Community College
Paramus, NJ12-2020
Pharmacy Technician - Diploma Certificate
Penn Foster
Scranton, PA12-2011
Computer Information Certificate -
Computer Learning Center
Paramus, NJ09-1989
Skills
- Patient Advocacy
- Patient Care
- Patient Navigation
- Prescription management
- Case coordination
- Billing resolution
- Medicare Customer Service
- HIPAA
- Compliance understanding
- Care plan management
- Customer Support
- Organizational skills
Certification
- State of New Jersey Pharmacy Technician License 11/23/21, 08/31/28
Timeline
Tech Support Rep
Sutherland Global Services
09.2015 - 01.2016
Patient Care Advocate
ESI Inc
09.2009 - Current
Business Customer Service Specialist
ATT
10.2005 - 01.2008
Customer Service
DHL
11.2004 - 09.2005
Consultant
9G Communications
07.2004 - 10.2004
Consultant
Verizon
04.1999 - 08.2003
Office Clerk
Buy Buy Baby
01.1999 - 03.2003
Healthcare Administration - Associate Degree
Bergen Community College
Pharmacy Technician - Diploma Certificate
Penn Foster
Computer Information Certificate -
Computer Learning Center