Teyannia Mitchell
Fort Worth,United States
Summary
Results-driven Customer Service Professional with expertise in sales, lead generation, and relationship development. Delivered exceptional support to diverse customers through a positive, solution-oriented approach while enhancing service delivery and expanding industry knowledge. Supported best practices in hospital operations and healthcare management, demonstrating strengths in multi-area management and quality assurance.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Patient Care Advocate
Cigna HealthCare
Fort Worth, TX
03.2023 - Current
- Advocated for patients by ensuring needs were met and facilitating communication with healthcare providers to enhance patient experience.
- Provided compassionate emotional support to patients and families, fostering a trusting environment while upholding high standards of care.
- Coordinated appointments and assisted with insurance paperwork to help patients navigate coverage and benefits effectively.
- Managed patient inquiries and provided timely support for health care needs.
- Educated patients on insurance benefits and coverage options thoroughly.
- Advocated for patient rights while navigating complex healthcare systems.
- Resolved complaints by actively listening and addressing patient concerns promptly.
- Assessed patient needs and developed individualized care plans to meet those needs.
Customer Service Representative
Stericycle
Fort Worth, TX
08.2021 - 10.2022
- Resolved customer inquiries and issues promptly and professionally through phone, email, and in-person interactions, enhancing customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided detailed product information, assisted with orders, and processed returns, exchanges, and refunds accurately.
- Maintained positive, solutions-focused attitude to deliver excellent customer experiences and foster lasting relationships.
- Sought customer feedback to identify areas for improvement in service delivery. through surveys and used the data to improve customer service.
- Built rapport with customers to enhance their overall experience and satisfaction. with customers through friendly interactions.
Handler
DHL Warehouse
Fort Worth, TX
09.2020 - 03.2021
- Received, stored, and distributed goods, ensuring high accuracy and efficiency under tight deadlines.
- Loaded and unloaded shipments while ensuring proper handling of packages.
- Operated warehouse equipment and inventory systems while maintaining safety and organization standards.
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to meet production goals, demonstrating reliability, attention to detail, and strong problem-solving skills.
- Collaborated with team members to streamline packing and shipping processes.
- Trained new hires on warehouse procedures and safety practices, enhancing team readiness and compliance.
Customer Service Associate
QuikTrip
Fort Worth, TX
01.2017 - 09.2020
- Delivered fast, friendly service to customers in a high-volume convenience store environment.
- Operated cash registers, processed transactions, and maintained accurate cash handling procedures.
- Streamlined store operations by restocking, cleaning, and maintaining a safe, organized workspace.
- Managed inventory levels to ensure product availability and accuracy.
- Developed inventory tracking systems that improved accuracy and efficiency in stock management.
- Trained new staff on inventory management procedures and best practices.
- Coordinated with purchasing team to align inventory levels with sales trends.
- Participated in physical inventory counts to keep information accurate and current.
Education
Criminal Justice - Associates of Arts & Sciences -
Tarrant County College
Fort Worth, United States 08.2025 - 09.2026
High School Diploma -
Eastern Hills High School
Fort Worth, United StatesSkills
- Patient Advocacy
- Patient Management
- Healthcare Software
- Account Management
- Customer Service
- Call management
- Technical Support
- Call management
- Microsoft Office
- Report Preparation
- Problem Solving
- Patient advocacy
- Patient advocacy
- Conflict resolution
- Administrative support
- Health insurance navigation
- Team collaboration
- Attention to detail
- Claims processing
- Scheduling
- Follow-up care
- Proficient in [software]
- Compassionate client care
Timeline
Criminal Justice - Associates of Arts & Sciences -
Tarrant County College
08.2025 - 09.2026
Patient Care Advocate
Cigna HealthCare
03.2023 - Current
Customer Service Representative
Stericycle
08.2021 - 10.2022
Handler
DHL Warehouse
09.2020 - 03.2021
Customer Service Associate
QuikTrip
01.2017 - 09.2020
High School Diploma -
Eastern Hills High School