Orlando L. Thomas

Dedicated Patient Care Advocate with expertise in customer relationship management and medical terminology. Skilled in resolving complex issues and enhancing client satisfaction through effective communication and content management. Focused on fostering positive interactions and ensuring continuity in patient care.

• Content Editor, Successfully completed total copyediting of 200-page accreditation report that was approved by the Accreditation Council for Business Schools and Programs in 11/12.
• Web Author, Main author of Web site news content (www.factsandcomparisons.com) as a one-man newsroom, producing approximately 9,000 stories. Developed research and writing guidelines for daily news content updating, and copyedited all of the various in-house produced publications.
• Patient Formulary Reference Editor, Created initial template and writing guidelines for Patient Information Database (PIDB), a patient reference guide of a large series of one-page documents derived from drug prescribing information and written in understandable language to assist and counsel patients in their understanding and use of various medications. Received commendations for publishing two feature stories (New Combatants on Erectile Dysfunction Battlefield and Emergency Contraceptive May Go Over-the-Counter).