Arnetta Johnson
Winona,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing ,positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality , speed and process optimization . Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivation partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Patient Care Advocate
Sagility Health
, Remote,TX
05.2025 - 06.2026
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Managed customer complaints, delivering timely resolutions to boost satisfaction levels.
- Informed customers about billing procedures, processed payments, and assisted with setting up payment options.
- Maintained accurate records of customer interactions in database, supporting data integrity and accessibility.
Order Picker
Schneider Electric
Athens, TX
08.2023 - 01.2025
- Used RF scanner to pick items from bins and complete orders.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Followed safety protocols to ensure a secure working environment at all times.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Maintained cleanliness and organization of the warehouse work areas daily.
Customer Service Representative
Northcutt Enterprises
remote, TX
05.2021 - 02.2023
- Resolved customer complaints by implementing effective solutions, enhancing customer satisfaction.
- Formulated strategies aimed at improving customer retention rates.
- Processed customer returns according to company procedures. and exchanges per company guidelines.
- Performed administrative duties, including filing, data entry, and document preparation to support team operations.
Customer Care Representative
Sitel
Remote, TX
11.2019 - 05.2021
- Resolved customer complaints through effective communication and problem-solving techniques.
- Resolved billing issues by reviewing accounts and explaining charges clearly.
- Assisted patients with inquiries regarding healthcare services and benefits.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Specialist
Target Warehouse
Lindale, Texas
01.2017 - 11.2019
- Delivered exceptional customer service through face-to-face and telephone interactions, building rapport and satisfaction.
- Collaborated with diverse team to resolve product and service issues, contributing to goal achievement.
- Prioritized tasks effectively to meet service objectives and enhance team performance.
- Safely operated a range of machinery and tools to enhance productivity.
Education
High School Diploma -
John Tyler Highschool
Tyler, TX06-2016
Associate of Applied Science - Kinesiology
Tyler Junior College
Tyler, TXSkills
- Patient advocacy
- Healthcare coordination
- Patient engagement strategies
- Billing process management
- Patient billing support
- Customer complaint resolution
- Customer service
- Data entry
- Record management
- Problem solving
- Effective communication
- Time management
Timeline
Patient Care Advocate
Sagility Health
05.2025 - 06.2026
Order Picker
Schneider Electric
08.2023 - 01.2025
Customer Service Representative
Northcutt Enterprises
05.2021 - 02.2023
Customer Care Representative
Sitel
11.2019 - 05.2021
Customer Service Specialist
Target Warehouse
01.2017 - 11.2019
High School Diploma -
John Tyler Highschool
Associate of Applied Science - Kinesiology
Tyler Junior College