Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasity Isaac

Norfolk,VA

Summary

My objective consists of working to my fullest potential and embarking on opportunities available to me. I would love to challenge myself in various ways, which this opportunity would help place me in the right direction. I'm very interested in advancing my knowledge and experience.

Overview

16
16
years of professional experience

Work History

Texting Specialist

CST Intoxalock
09.2022 - Current
  • Managed a texting database to respond to customers based on business needs.
  • Performed extensive compatibility testing across various browsers and platforms for optimal user experience.
  • Optimized testing workflows by integrating automated testing tools into the process.
  • Developed customized text formats to assist customers
  • Performed and managed sending texts using excel to format
  • Call service centers to schedule appropriate appointments based on customers needs

Sr. Account Supervisor

Capital One Bank
09.2019 - 03.2022
  • Inbound escalated calls in regards to payments, payment investigations, credit card assistance, hardships, troubleshooting, credit bureau, applying for credit cards.

Ex. Account Manager

Portfolio Recovery Assoc.
03.2017 - 06.2019
  • Inbound/Outbound calls to arrange repayment or customize a plan based on customers' circumstances
  • Gave resolutions or ideas to resolve debt
  • FDCPA trained, knowledgeable of state laws and regulations.

Sales Associate

Marshalls
10.2013 - 09.2016
  • Ensured customers received quality customer service
  • Unload and load trucks, count and discuss inventory/loss prevention.

Customer Service Rep.

Check Into Cash
10.2010 - 11.2011
  • Handle large check/cash deposits, loans to those who qualify (line of credit and/or title loans)
  • Cash payroll, personal and government checks.

Collections Rep.

NCO Financial Systems
09.2008 - 04.2009
  • Collect on delinquent student loans, offered hardships and collect payments.

Education

Credits -

Tidewater Community College
Virginia Beach, VA
04.2010

Standard Diploma -

Salem High School
Virginia Beach, VA
06.2008

Skills

  • Data Entry
  • Switchboard
  • Microsoft Skills
  • Negotiation/Finance
  • Skip Trace
  • Excel
  • Windows
  • Critical thinking abilities

Timeline

Texting Specialist

CST Intoxalock
09.2022 - Current

Sr. Account Supervisor

Capital One Bank
09.2019 - 03.2022

Ex. Account Manager

Portfolio Recovery Assoc.
03.2017 - 06.2019

Sales Associate

Marshalls
10.2013 - 09.2016

Customer Service Rep.

Check Into Cash
10.2010 - 11.2011

Collections Rep.

NCO Financial Systems
09.2008 - 04.2009

Credits -

Tidewater Community College

Standard Diploma -

Salem High School

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Chasity Isaac