Chasity Isaac
Norfolk,VA
Summary
My objective consists of working to my fullest potential and embarking on opportunities available to me. I would love to challenge myself in various ways, which this opportunity would help place me in the right direction. I'm very interested in advancing my knowledge and experience.
Overview
16
16
years of professional experience
Work History
Texting Specialist
CST Intoxalock
2022.09 - Current
- Managed a texting database to respond to customers based on business needs.
- Performed extensive compatibility testing across various browsers and platforms for optimal user experience.
- Optimized testing workflows by integrating automated testing tools into the process.
- Developed customized text formats to assist customers
- Performed and managed sending texts using excel to format
- Call service centers to schedule appropriate appointments based on customers needs
Sr. Account Supervisor
Capital One Bank
2019.09 - 2022.03
- Inbound escalated calls in regards to payments, payment investigations, credit card assistance, hardships, troubleshooting, credit bureau, applying for credit cards.
Ex. Account Manager
Portfolio Recovery Assoc.
2017.03 - 2019.06
- Inbound/Outbound calls to arrange repayment or customize a plan based on customers' circumstances
- Gave resolutions or ideas to resolve debt
- FDCPA trained, knowledgeable of state laws and regulations.
Sales Associate
Marshalls
2013.10 - 2016.09
- Ensured customers received quality customer service
- Unload and load trucks, count and discuss inventory/loss prevention.
Customer Service Rep.
Check Into Cash
2010.10 - 2011.11
- Handle large check/cash deposits, loans to those who qualify (line of credit and/or title loans)
- Cash payroll, personal and government checks.
Collections Rep.
NCO Financial Systems
2008.09 - 2009.04
- Collect on delinquent student loans, offered hardships and collect payments.
Education
Credits -
Tidewater Community College
Virginia Beach, VA04.2010
Standard Diploma -
Salem High School
Virginia Beach, VA06.2008
Skills
- Data Entry
- Switchboard
- Microsoft Skills
- Negotiation/Finance
- Skip Trace
- Excel
- Windows
- Critical thinking abilities
Timeline
Texting Specialist
CST Intoxalock
2022.09 - Current
Sr. Account Supervisor
Capital One Bank
2019.09 - 2022.03
Ex. Account Manager
Portfolio Recovery Assoc.
2017.03 - 2019.06
Sales Associate
Marshalls
2013.10 - 2016.09
Customer Service Rep.
Check Into Cash
2010.10 - 2011.11
Collections Rep.
NCO Financial Systems
2008.09 - 2009.04
Credits -
Tidewater Community College
Standard Diploma -
Salem High School
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