Leigh Ann Thayer
Turners Falls,MA
Summary
Detail-oriented and methodical Billing Specialist offering 25+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
27
27
years of professional experience
Work History
Orthodontic Billing Specialist/Billing Specialist/Medical Receptionist
Treehouse Orthodontics
05.2024 - Current
- Minimize errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assist colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Increase revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Ensure strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assist patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Reduce processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Improve cash flow by promptly posting payments and reconciling accounts on a daily basis.
- Provide exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Enhance claim accuracy by meticulously reviewing and verifying patient insurance information.
Reception Coordinator/Receptionist
Valley Medical Group
06.2013 - 05.2024
- For the first 8 years at Valley Medical I worked as a receptionist
- Greeted all patients with a smile
- Captured their personal, medical, and insurance information with attention to detail and accuracy
- Checked in/out patients and scheduled future appointments
- Processed up to 90 inbound calls per day and addressed patient queries, following proper phone etiquette
- Built and maintained positive relationships with colleagues and supervisors
- Performed Daily deposit for the department
- In 2021 I transitioned to Reception Coordinator where I continue to do the above tasks as well as
- Manage a strong team comprised of 15 receptionists, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in patient satisfaction
- Oversee providers schedules for accuracy and availability
Receptionist
Montague Dental
09.1998 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Turners Falls High School
Montague, MA06.1990
Skills
- High efficiency
- Self motivated
- Strong verbal communication
- Extremely organized
- Team standards
- Telephone skills
- Professional demeanor
- Attention to detail
- Dedicated/Reliable
- Data Entry
- Insurance verification
- Data entry proficiency
- Claim submission
- Denial management
- Payment posting
Languages
English
Timeline
Orthodontic Billing Specialist/Billing Specialist/Medical Receptionist
Treehouse Orthodontics
05.2024 - Current
Reception Coordinator/Receptionist
Valley Medical Group
06.2013 - 05.2024
Receptionist
Montague Dental
09.1998 - 02.2013
High School Diploma -
Turners Falls High School
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