Samantha Owens

VIA Health Partners

Shelby, NC

01.2014 - Current

Led a team of XX employees, ensuring high productivity and excellent customer service.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed completed work to verify consistency, quality, and conformance.
Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
Ensured compliance with all applicable laws, regulations, and industry standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Recruited and hired qualified candidates to fill open positions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Coached, mentored and trained team members in order to improve their job performance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.