Chasity Knowles
Frisco,TX
Summary
Compassionate nursing student possessing a calm disposition and excellent crisis management abilities. Skillful in documenting thorough, accurate patient information, and prioritizing patients' needs. Observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with strong passion to help others.
Overview
5
5
years of professional experience
Work History
Patient Experience Coordinator
Athletico
05.2025 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Strike Nursing Assistant
Aya Healthcare
02.2025 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms.
Patient Service Specialist
Baylor Scott & White Medical Center
11.2022 - 10.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
Patient Representative
CareNow
02.2022 - 09.2022
- Check-ins patients in a timely manner
- Ensures all Web Check-in procedures are followed
- Answers phone calls to the clinic and provides information or refers questions to others as needed
- Verifies insurance timely and accurately
Patient Care Technician
AdventHealth
Fort Worth, Texas
01.2021 - 01.2022
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
Bachelor of Science - Nursing
Arizona School Of Nursing
04-2027
High School Diploma -
Plano East Senior High
06.2018
Skills
- Vital signs monitoring
- Customer service
- Patient care
- Electronic health records
- HIPAA compliance
- Front desk operations
- Conflict resolution
- Patient observation
Hobbies and Interests
Working, Fashion/ Beauty, Nascar Driving, Bringing Joy into people’s Life, Helping others, Travel
Timeline
Patient Experience Coordinator
Athletico
05.2025 - Current
Strike Nursing Assistant
Aya Healthcare
02.2025 - Current
Patient Service Specialist
Baylor Scott & White Medical Center
11.2022 - 10.2024
Patient Representative
CareNow
02.2022 - 09.2022
Patient Care Technician
AdventHealth
01.2021 - 01.2022
Bachelor of Science - Nursing
Arizona School Of Nursing
High School Diploma -
Plano East Senior High