Chasity Lacy

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and customers to coordinate timely services.
• Directed dispatching, routing, and tracking of 45+ fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Proficient with Service Titan

Partnered with property managers to resolve mechanical concerns in homes throughout metro Atlanta

• Responsibilities include helping manage all property management accounts by entering new, updating existing and removing old locations or accounts
• Coordinate installations and repairs with residents or property managers to ensure resident, homeowner and property manager satisfaction
• Communicated with property managers for immediate on-site approval for work to be performed immediately
• Entered invoices into CRM software and bill property management jobs; ensuring all NET 30 accounts are current on payments
• Dispatch and manage technician’s days to ensure timely arrival to customer’s homes
• Answered inbound calls and emails from technicians, customer service representatives ( and customers to assist with scheduling, rescheduling or managing appointments
• Managed maintenance agreements by entering new, closing expired, and transferring existing agreements to new accounts
• Tendered cash, check and credit card payments for contract renewals and parts/goods purchases
• Programs used: Electronic Service Control Board, Microsoft Office Suite & Microsoft Outlook

• Greeted and seat patients
• Responsible for assessing patients and preparing room for doctor
• Performed routine x-rays
• Scheduled follow up appointments, follow up with treatment plans and hygiene reared
• Sterilized and organize dental instruments
• Consistently provide detailed and correct documentation for accurate bookkeeping
• Knowledgeable of basic dental terminology and procedures

• Established and maintained meaningful relationships with customers
• Managed incoming and outgoing calls
• Helped developed more efficient filing systems for customer database
• Communicated with customers via phone, email and in person which helped obtain outstanding proficiency in sales and customer service
• Provided detailed information to customers about features of vehicles and how to use them

• Served as a key member between management and employees by handling questions, interpreting and helping resolve work-related concerns
• Followed all federal and state guidelines for release of information
• Wrote clear and detailed clinical phone messages for physicians
• Provided assistance and companionship to clients when necessary; positioned residents for comfort and to prevent skin irritation and pressure problems
• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures