Chasity L. Etherington
Danville,Kentucky
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
11
11
years of professional experience
Work History
Team Lead Manager
Premier Periodontics
Danville, KY
05.2025 - Current
- Led dental team to enhance patient care delivery.
- Coordinated daily clinic operations and workflow to streamline processes.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained new staff on procedures and patient management techniques.
- Communicated with senior management, providing updates on team progress and challenges.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Operations Lead
Aspen Dental
Danville, KY
05.2024 - 05.2025
- Coordinated daily operations to enhance patient flow and service delivery.
- Developing and implementing effective strategies to optimize operational performance.
- Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
- Establishing key performance indicators to track productivity, quality standards.
- Managed inventory levels for dental supplies and equipment across multiple locations to maintain optimal stock.
- Resolved escalated issues involving customers, vendors, or employees to ensure timely solutions.
Licensed Insurance Agent
Johnson Pohlmann Insurance
Danville, KY
02.2022 - 05.2024
- Write insurance policies for home, auto and personal.
- Updated policies and premiums daily to ensure compliance and client satisfaction.
- Print insurance cards for walk in clients.
- Work a multi-line phone service for offices in Kentucky, Virginia, Tennessee, Ohio, Alabama and Florida.
- Developed strong, customer-centered relationships to promote positive client interactions.
- Created welcoming environment for visitors, enhancing overall client experience.
- Ensure the office is clean, organized, and ready for business the next day.
Licensed Insurance Agent
The Hutch Agency
Danville, KY
07.2019 - 02.2022
- Welcomed customers at front desk, providing a friendly first impression.
- Wrote comprehensive insurance policies for home, auto, and personal coverage, ensuring clients received tailored solutions.
- Updated policies and premiums daily to maintain accuracy and compliance, enhancing customer trust.
- Print insurance cards for walk in clients.
- Work a multi-line phone service for offices in Kentucky, Virginia, and Ohio.
- Record and make daily bank deposits.
- Ensure the office is clean, organized, and ready for business the next day.
- Developed strong, customer-centered relationships, ensuring each client experienced a positive interaction with the office.
Licensed Insurance Agent
The HILB Group
Lexington, KY
01.2015 - 07.2019
- Write insurance policies for home, auto and personal.
- Updated policies and premiums daily to maintain accurate client records.
- Print insurance cards for walk in clients.
- Provided a positive first impression by greeting customers promptly.
- Cultivated friendly, customer-centered relationships to enhance client experience and satisfaction during office visits.
- Managed multi-line phone service for offices across Kentucky, Virginia, and Florida, ensuring timely communication.
- Record and make daily bank deposits.
- Ensure the office is clean, organized, and ready for business the next day.
Education
Cosmetologist Diploma -
Paul Mitchell The School of Hair
Lexington, KY12-2022
High School -
Russell County High School
Russell Springs, KYSome College (No Degree) - Business
Lindsey Wilson College
Columbia, KYSome College (No Degree) - Medical Coding and Billing
National College of Business & Technology
Danville, KYSome College (No Degree) - Business
Somerset Community College
Somerset, KYLicensed Insurance Agent - Property and Casualty
Commonwealth School of Insurance
Frankfort, KYSome College (No Degree) - Cosmetology
Campbellsville University
Harrodsburg, KYSkills
- Team supervision
- Team development
- Operations optimization
- Customer relationship management
- Inventory management
- Patient management
Timeline
Team Lead Manager
Premier Periodontics
05.2025 - Current
Operations Lead
Aspen Dental
05.2024 - 05.2025
Licensed Insurance Agent
Johnson Pohlmann Insurance
02.2022 - 05.2024
Licensed Insurance Agent
The Hutch Agency
07.2019 - 02.2022
Licensed Insurance Agent
The HILB Group
01.2015 - 07.2019
Cosmetologist Diploma -
Paul Mitchell The School of Hair
High School -
Russell County High School
Some College (No Degree) - Business
Lindsey Wilson College
Some College (No Degree) - Medical Coding and Billing
National College of Business & Technology
Some College (No Degree) - Business
Somerset Community College
Licensed Insurance Agent - Property and Casualty
Commonwealth School of Insurance
Some College (No Degree) - Cosmetology
Campbellsville University