Chasity Lucero
Tucson Estates,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Remote Consultant
Working Solutions
Tucson, AZ
09.2022 - 03.2023
- Troubleshot and resolved problems with programs and systems.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Coordinated installation of updated computer programs and systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Team Lead Trainer Southern AZ
NextCare Urgent Care
Tucson, AZ
09.2014 - 10.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Delegated work to staff, setting priorities and goals.
Veterinary Hospital Manager
National Veterinary Associates
Tucson, AZ
12.2016 - 10.2018
- Communicated with veterinarians and staff members to maintain patient flow.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
- Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Patient Service Specialist
NextCare Urgent Care
Arvada, CO
03.2014 - 09.2014
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Property Preservation Specialist
Black Knight Financial Services Data & Analytics
Westminster, CO
07.2013 - 03.2014
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Compiled and conveyed operational and financial data to regional manager.
Senior Account Manager
OCE Imagistics Inc
Denver, CO
01.2002 - 12.2012
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Oversaw changes and coordinated change orders and contract reviews.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Identified and solved problems to enhance management and business direction.
- Supported code migration changes to fit production environment.
Technical Support Representative
MCI Telecommunications
Denver, CO
12.1999 - 05.2001
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Compiled and analyzed weekly trainee retention reports.
- Created and offered additional materials to enhance training.
Education
High School Diploma -
Golden High School
Golden, CO04.2001
Skills
- Computer skills
- Team building
- Friendly, positive attitude
- Conflict resolution
Timeline
Remote Consultant
Working Solutions
09.2022 - 03.2023
Veterinary Hospital Manager
National Veterinary Associates
12.2016 - 10.2018
Team Lead Trainer Southern AZ
NextCare Urgent Care
09.2014 - 10.2020
Patient Service Specialist
NextCare Urgent Care
03.2014 - 09.2014
Property Preservation Specialist
Black Knight Financial Services Data & Analytics
07.2013 - 03.2014
Senior Account Manager
OCE Imagistics Inc
01.2002 - 12.2012
Technical Support Representative
MCI Telecommunications
12.1999 - 05.2001
High School Diploma -
Golden High School