Candice Miller
Aubrey,TX
Summary
Attentive clinical assistant with 8 years of experience in performing administrative and clinical tasks in a healthcare setting, while providing exceptional patient care. Skilled in managing medical records, insurance eligibility and coverage, assisting with minor procedures, and providing services for 30 to 40 patients daily, all while ensuring compliance with HIPAA and OSHA regulations. Seeking to apply my managed healthcare background to support medical teams, and enhance patient outcomes.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Remote Consultant
Jims Trucking & Paving
Niagara Falls, New York
06.2023 - Current
- Marketing operations.
- Drawing up and reviewing proposals, as well as contracts for equipment loan agreements, to ensure compliance with company policies and regulations.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints.
- Identified the needs of customers promptly and efficiently.
- Responsible for collecting payment, and obtaining and explaining insurance policies to clients.
Patient Care Specialist -Hybrid dual role
Planned Parenthood of Central and Western NY
Niagara Falls, New York
01.2022 - 05.2023
- Responsible for completing administrative tasks on the front end (Patient Service Specialist), as well as providing clinical support as needed.
- Independently handled the patient intake process by determining the reason for the visit, assisted with the completion of forms and releases, and filled out medical, family, and social history.
- I took vital signs.
- Performed routine tests, including urine pregnancy tests, HIV testing, blood draws, urine specimen collections, and dips, as ordered by the provider.
- Assisted the provider as needed in the exam room with minor procedures, as well as provided patient support and basic education on reproductive health, birth control, and STI information.
- Responsible for the preparation, setup, breakdown, cleaning, and storage of all patient rooms, supplies, equipment, and documentation in Electronic Health Records (EHR) daily.
- Provided preceptor training, skills, and knowledge to new support staff.
- Performed duties working on the organization's outreach mobile clinic bus that serviced patients throughout the community who may have been unable to make it to a clinic for services. The mobile clinic frequented high schools, colleges, food pantries, rehabilitation facilities, and homeless shelters.
- I worked remotely, completing duties virtually via Telehealth appointments during COVID, as scheduled.
Patient Service Specialist
Planned Parenthood of Central and Western NY
Niagara Falls, New York
08.2015 - 12.2020
- Operated telephones efficiently by promptly answering, screening, and referring.
- Addressed patient concerns in a prompt, courteous, and caring manner while ensuring patient confidentiality according to HIPAA compliance regulations.
- Scheduled, confirmed, and rescheduled patient appointments in a timely, efficient manner.
- Verified patient demographic and insurance information in the Electronic Practice Management system (EPM) and Phreesia to assure timely and accurate billing.
- Verified insurance benefits, eligibility, and pre-authorizations using systems such as HEALTHeNET and ePACES prior to services being rendered.
- Worked with patients to explain the coverage provided by their insurance policy when needed.
- Assessed eligibility and screened patients for grants and other payment option sources, such as Medicaid Presumptive and the Family Planning Benefits Program through Medicaid.
- Collected payments, copays, and deductibles, and informed the patient of any outstanding financial responsibility.
- Reviewed visit charges and billing codes for completeness and accuracy; entered client visit record data into EPM.
- Faxed/scanned medical records requests and paperwork as needed.
- Provided preceptor training, skills, and knowledge to new support staff.
- Performed duties working on the organization's outreach mobile clinic bus that serviced patients throughout the community who may have been unable to make it to a clinic for services. The mobile clinic frequented high schools, college campuses, food pantries, rehabilitation facilities, and homeless shelters.
Education
Niagara Falls High School
Niagara Falls, NYSome College (No Degree) - Middle Childhood Education
Medaille College
Buffalo, NySkills
- Vital signs
- Phlebotomy
- Knowledge in reproductive health care and family planning
- Management of Electronic Health Records (EHR)
- Medical documentation and record-keeping
- Excellent data entry skills, with a high degree of accuracy
- Insurance benefits, eligibility verification, and deductible/copay calculation
- Proficient in Microsoft Office (Word, Excel, Email, Teams)
- Demonstrates the highest level of customer service and patience
- Able to prioritize tasks and handle multiple projects
- Excellent written and verbal communication, with the ability to convey information clearly and concisely
- Ability to work independently and as a team player
Certification
- Orleans/Niagara Board of Cooperative Educational Services-Completed 70-hour phlebotomy program certification 2023
- CPR & First Aid certified- American Red Cross 2022
Timeline
Remote Consultant
Jims Trucking & Paving
06.2023 - Current
Patient Care Specialist -Hybrid dual role
Planned Parenthood of Central and Western NY
01.2022 - 05.2023
Patient Service Specialist
Planned Parenthood of Central and Western NY
08.2015 - 12.2020
Niagara Falls High School
Some College (No Degree) - Middle Childhood Education
Medaille College