Dynamic Business Process Lead with comprehensive background in business process optimization, project management, and customer service, particularly in the context of mergers, acquisitions, and dissolutions. Known for enhancing operational efficiency and driving significant performance improvements. Strong analytical thinker and effective communicator, adept at fostering collaboration and innovative solutions within teams. Proven track record of delivering results in fast-paced environments and navigating cross-functional teams.
Hi, I’m
Chasity Marshall
St Louis,MO
Summary
Overview
15
years of professional experience
Work History
Guerbet LLC. St Louis, MO
SAP Business Process Lead - Sales and Distribution
01.2023 - 02.2025
Job overview
- Company Overview: A global contrast imaging manufacturer and supplier.
- Represent OTC (Order to Cash) business processes of a $26M project upgrading AS400 (JDE) to SAP for the United States abd Latin America.
- Executed a comprehensive change management plan, enhancing system efficiency and user adoption across departments.
- Collaborated with IT teams to design system solutions for new “future state” processes leveraging industry best practice processes and ERP system capabilities needed to optimize business results.
- Participated in development of requirements for legacy ERP conversion to the new system, including data mapping.
- Exhibits deep understanding of existing business processes, defining requirements for continued optimization and future changes, evaluating gaps and working with ERP consultants to find solutions.
- Facilitated cross-functional workshops and collaboration among departments to ensure successful implementation of new processes.
- Identified business process gaps, evaluate and provide alternative solution and recommendations and work with business owners
- Lead development, review and approval of ERP system requirements, reporting, KPIs, and analytics, support data quality/cleansing efforts.
Guerbet LLC.St Louis, MO
Customer Service Manager - Latin America
12.2019 - 01.2023
Job overview
- Managed a multi-country customer service team, implementing strategies that significantly improved customer satisfaction ratings.
- Streamlined operational processes and trained staff on best practices, enhancing overall service quality and efficiency.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Guerbet LLCBrentwood, MO
Global Supply Chain Planner
07.2016 - 12.2019
Job overview
- Optimized global inventory levels using MRP and ERP systems, supporting efficient distribution across multiple regions.
- Effectively planned and replenished finished goods based on business forecasts, utilizing MRP and ERP for distribution centers on all continents
- Developed reports to monitor inventory, open orders and supplier delivery performance
- Collaborated with regional site managers to ensure KPIs are met including: lead-times, Importation, Lab testing, Cycle Counts, Distribution, and effective record keeping.
Education
Greenville UniversityGreenville, IL, USA
Master of Science from Business Management
01.2012
University Overview
Greenville UniversityGreenville, IL, USA
Bachelor of Science from Organizational Leadership
01.2010
University Overview
Dale Carnegie
from Management Essentials For Leaders
05.2022 - 10.2022
University Overview
Skills
- Technical Skills: SAP, Oracle E1, Microsoft Suites, JD Edwards (AS400), Core360, iQuote, GTMS, HPQC, SharePoint
- Analytical Skills: Cost Reduction Analysis, Risk Management, Organizational Change Management, Conflict Resolution, Project Management
- Interpersonal Skills: Team Leadership, Cross-Functional Collaboration, Customer Relations
Languages: Spoken and Written
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
SAP Business Process Lead - Sales and Distribution
Guerbet LLC.
01.2023 - 02.2025
Dale Carnegie
from Management Essentials For Leaders
05.2022 - 10.2022
Customer Service Manager - Latin America
Guerbet LLC.
12.2019 - 01.2023
Global Supply Chain Planner
Guerbet LLC
07.2016 - 12.2019
Greenville University
Master of Science from Business Management
Greenville University
Bachelor of Science from Organizational Leadership
Availability
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Quote
The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen!
Other Positions
Other Positions
- Transportation & Distribution Ops Analyst II - Mallinckrodt Pharmacueticals, Hazelwood, MO., July 2014 - July 2016
- Customer Service Representative III - Mallinckrodt Pharmacueticals, Hazelwood, MO., January 2013 - July 2014
- Documentation Specialist - Basler Electric. Highland IL. June 2008 - December 2012
Professional References
Professional References
- Rodrigo Hernandez, Regional Supply Chain Manager, Guerbet LLC, 314-420-5471
- Jenny Elphingstone, Supply Chain Business Process Lead, Mallinckrodt Pharmaceuticals, 314-960-5362
- Zulin Williams-Nieves, Data Integrity Specialist, Thermo Fischer Scientific, 314-319-5099
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