Hi, I’m
Chasity Mosley
Pickens,MS
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations at Teleperformance. Expert in complaint resolution and proficient in Microsoft Words, I excel in high-stress situations, achieving satisfactory outcomes through empathy and technical support skills. Demonstrated ability to improve service quality, ensuring repeat business and heightened customer satisfaction.
Overview
5
years of professional experience
Work History
Foundever
Customer Service Representative
09.2022 - 09.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
TeleperformanceMadison, MS
Customer Service Representative
06.2019 - 09.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
Education
Holmes County Central High SchoolLexington, MS
05.2019
Skills
Sale Closing
Data Entry
Complaint resolution
Technical Support
Microsoft Words
Timeline
Customer Service Representative
Foundever
09.2022 - 09.2024
Customer Service Representative
Teleperformance
06.2019 - 09.2022