Hi, I’m
Chasity Mosley
Pickens,MS
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations at Teleperformance. Expert in complaint resolution and proficient in Microsoft Words, I excel in high-stress situations, achieving satisfactory outcomes through empathy and technical support skills. Demonstrated ability to improve service quality, ensuring repeat business and heightened customer satisfaction.
Overview
5
years of professional experience
Work History
Foundever
Customer Service Representative
09.2022 - 09.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Teleperformance
Customer Service Representative
06.2019 - 09.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
Education
Holmes County Central High SchoolLexington, MS
05.2019
Skills
Sale Closing
Timeline
Customer Service Representative
Foundever
09.2022 - 09.2024
Customer Service Representative
Teleperformance
06.2019 - 09.2022
Holmes County Central High School
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