Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasity Mumphrey

Dallas,TX

Summary

Personable and dedicated customer service representative/ tech support with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Burnett Specialist Co
Remote
09.2023 - 06.2024
  • Receive and respond to client incoming telephone, chat or email utilizing standard customer service skills.
  • Monitor and respond to client incoming emails using standard email etiquette and/or predefined standard email responses.
  • Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact.
  • Accurately record and classify all incoming incidents with the appropriate priority, category and incident summary details. Attach emails, attachments or any other communication provided by the client.
  • Follow all Service Desk processes and work instructions regarding the handling of all customers and incidents.
  • Proactively flag incidents where no knowledge solution is found.
  • Meet or exceed the level of service defined for each client when responding to all incoming incidents.
  • Escalate to other resolving teams in a timely manner when not able to resolve at the desk.

Operations Assistant

American First Finance
Coppell, TX
04.2023 - 09.2023
  • Reviewed and updated existing operational policies and procedures regularly.
  • Organized and maintained records of daily transactions and other operational data.
  • Process and post paper check to customer's account.
  • Open daily mail, scan documents into system and routing mail to appropriate department.
  • Review credit dispute requests and access customer's information to access accuracy.
  • File miscellaneous incoming mail into system filing system and shred hard copy.
  • Admin work duties included

Medical Records Specialist

Logistics Health Incorporated
Remote
02.2022 - 04.2023
  • Created summaries of clinical visits utilizing standard templates as necessary.
  • Identified discrepancies between paper and electronic records.
  • Scanned documents into electronic health record system according to established procedures.
  • Ensured that all required forms were completed accurately and completely prior to storage or release.
  • Monitored progress notes entered into the system by physicians or other healthcare providers.
  • Adhered to HIPAA guidelines when handling protected health information.

Customer Service Representative

American First Finance
Dallas, TX
03.2019 - 01.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Collaborated with internal departments to resolve accounting discrepancies or issues related to vendor payments or customer invoicing.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

Lancaster High School
Lancaster, TX
06-2017

Skills

  • Technical Support
  • User Support
  • Customer Service
  • Call Center Operations
  • MS Office proficiency
  • Remote Support

Timeline

Technical Support Representative

Burnett Specialist Co
09.2023 - 06.2024

Operations Assistant

American First Finance
04.2023 - 09.2023

Medical Records Specialist

Logistics Health Incorporated
02.2022 - 04.2023

Customer Service Representative

American First Finance
03.2019 - 01.2022

High School Diploma -

Lancaster High School

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Chasity Mumphrey