Chasity Point
Superior,USA
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corrections Officer
Department Of Corrections
1000 Lakeshore Dr. Moose Lake MN 55767
10.2024 - Current
- Supervised inmate activities to maintain order and safety within facility.
- Conducted regular security checks to prevent contraband and ensure compliance with regulations.
- Collaborated with team members to develop effective communication strategies for crisis situations.
- Monitored inmate behavior and reported changes to facilitate timely interventions by counseling staff.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
Customer Service Representative
Optum Health United Health Care
Duluth, MN
11.2023 - 10.2024
- Customer service
- Verifying eligibility and benefits
- Navigating computer systems
- Assisting providers with clam status and denials
- Assisting patients with mental health providers
- Discharging authorizations
- Typing
Patient Coordinator
Twin Ports Dental
Superior, WI
07.2023 - 10.2023
- Scheduling patients
- Uploading and scanning patient information into computer.
- Customer service
- Verifying insurance prior to appointments
- Answering phone calls
- Checking patients in/out
- Creating treatment plans
Patient Care Technician
Fresenius Medical Care
Duluth, MN
02.2023 - 06.2023
- Responsible for assembling and maintaining dialysis machines, monitoring patients undergoing dialysis treatment, and maintaining the highest safety and cleanliness standards when operating the machines.
Packaging
Feradyne Outdoors
Superior, WI
08.2021 - 09.2022
- Operating and maintaining equipment in a warehouse and preparing targets for distribution. Assembling and checking products. Following all safety protocols.
Front Desk Receptionist and Prior Authorization
Lake Superior Community Health Center
Superior, WI
12.2020 - 08.2021
- Answering/directing phone calls.
- Processing incoming and outgoing mail.
- Ordering office supplies.
- Assisting patients with questions and paperwork.
- Scheduling.
- Uploading and scanning patient information into computer.
- Verify insurance.
- Prior Authorizations.
- Keeping open communication through email.
Data Entry
Smart Data Solutions
Superior, WI
03.2018 - 04.2021
- Entering data from various sources into the company computer system for processing and management. Efficiently manage a large amount of information that is sensitive and confidential.
Patient Billing Specialist II
St. Luke's Hospital
Duluth, MN
11.2015 - 12.2020
- Claims reviews, coding and billing corrections, timely resubmission of claims, reviewing and responding to daily correspondence, verbal and written communication with internal and external customers to include insurance payers, and providing information as requested or properly authorized for compliance.
Education
Technical Diploma - Medical Office Specialist
Wisconsin Indianhead Technical College
Superior, WI12-2014
Skills
- Data Entry
- Hospital Experience
- Medical Billing
- Typing
- EMR Systems
- Medical Terminology
- Insurance Verification
- Medical office experience
- Warehouse experience
- Supply chain
- Customer Service
- Administrative Experience
- HIPAA
- Patient Care
- Public relations
- Packaging
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- De-escalation techniques
- Policy enforcement
- Trained in defensive tactics
- First aid and CPR certified
- Correctional facility procedures
- Inmate monitoring
Certification
- Driver's License
- BLS Certification March 2023 to March 2026
- CPR Certification March 2023 to March 2026
Timeline
Corrections Officer
Department Of Corrections
10.2024 - Current
Customer Service Representative
Optum Health United Health Care
11.2023 - 10.2024
Patient Coordinator
Twin Ports Dental
07.2023 - 10.2023
Patient Care Technician
Fresenius Medical Care
02.2023 - 06.2023
Packaging
Feradyne Outdoors
08.2021 - 09.2022
Front Desk Receptionist and Prior Authorization
Lake Superior Community Health Center
12.2020 - 08.2021
Data Entry
Smart Data Solutions
03.2018 - 04.2021
Patient Billing Specialist II
St. Luke's Hospital
11.2015 - 12.2020
Technical Diploma - Medical Office Specialist
Wisconsin Indianhead Technical College