Chasity Reed-Gipson
Fort Worth,TX
Summary
Dynamic Credit Operations Specialist with extensive experience at JP Morgan Chase, excelling in credit analysis and risk management. Proven track record in enhancing workflows and improving customer service through effective communication and problem-solving. Recognized for reliability and teamwork, driving successful outcomes in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Operations Specialist III
JP Morgan Chase
Fort Worth, TX
06.2022 - Current
- Maintained roles of Consumer/Business Acquisition, Line Management, and Portfolio Risk
- Processed credit applications, ensuring compliance with internal policies and regulatory standards.
- Reviewed and analyzed customer financial data to assess creditworthiness and risk levels.
- Coordinated communication between departments to streamline credit approval workflows.
- Monitored account performance, identifying trends and potential issues for timely resolution.
- Acted as SME (Subject Matter Expert) for Consumer Acquisitions Trainees
Containment Representative
Wells Fargo
Irving, TX
10.2020 - 06.2022
- Provided outstanding customer service and support while accepting inbound calls in regards to Remediation refunds
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Upon request reissuing refund checks from Wells Fargo data base
- Reviewing accounts to determine if clients qualify for remediation, mediation or class action settlement
Remarketing Transportation Coordinator
GM Financial
Fort Worth, TX
07.2017 - 10.2020
- Using problem solving skills to ensure units are secure in a timely manner
- Building lasting relationships with auctions, dealerships, and repossession agencies
- Emailing/mailing auto titles to US/CAN auctions
- Running sold-in transport reports
Education
High School Diploma -
Arlington Heights High School
Fort Worth Tx Skills
- Documentation review
- Payment processing
- Credit analysis
- Cash flow analysis
- Portfolio management
- Credit risk management
- Underwriting expertise
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Credit risk
- Verbal and written communication
Certification
Notary Public
Timeline
Credit Operations Specialist III
JP Morgan Chase
06.2022 - Current
Containment Representative
Wells Fargo
10.2020 - 06.2022
Remarketing Transportation Coordinator
GM Financial
07.2017 - 10.2020
High School Diploma -
Arlington Heights High School