Chasity Richardson
Baytown
Summary
Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
22
22
years of professional experience
Work History
Senior Key Accounts Executive
LabCorp
Houston
10.2002 - Current
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Analyzed customer data, trends, and reports to identify areas of improvement in the sales process.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
- Negotiated contracts, pricing and payment terms with customers.
Phlebotomy Team Lead
LabCorp
Houston
10.2002 - 10.2008
- Trained new staff on proper phlebotomy techniques
- Scheduled appointments and managed patient flow to minimize wait times.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Advised students on course selection, career paths, and job opportunities related to phlebotomy.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Partnered with other instructors to share best practices for optimized student learning.
- Participated in faculty meetings and committees, contributing to program development.
Education
Bachelor of Science - Health Administration
Arizona State University
Tempe, AZSkills
- Team leadership
- Customer service
- Relationship management
- Account retention
- Business development
- Account presentations
- Staff training
- Analytical skills
- Multitasking
- Teamwork
- Conflict resolution
- Marketing strategy
- Communication skills
- Client onboarding
- Consultative selling
- Customer rapport
Timeline
Senior Key Accounts Executive
LabCorp
10.2002 - Current
Phlebotomy Team Lead
LabCorp
10.2002 - 10.2008
Bachelor of Science - Health Administration
Arizona State University