Summary
Overview
Work History
Education
Skills
Education and Training
Affiliations
Timeline
BusinessAnalyst

Chasity Richardson

Senior Key Account Executive
Houston,TX

Summary

Dynamic Senior Key Accounts Executive at LabCorp with a proven track record in business development and account retention. Skilled in consultative selling and analytical problem-solving, I excel at fostering strategic client relationships and driving revenue growth through effective marketing strategies and exceptional customer service.

Overview

23
23
years of professional experience

Work History

Senior Key Accounts Executive

LabCorp
Houston, Texas
10.2006 - Current
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
  • Analyzed customer data, trends, and reports to identify areas of improvement in the sales process.
  • Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
  • Coordinated with the customer service and support teams to address and resolve key account issues promptly.
  • Negotiated contracts, pricing and payment terms with customers.

Phlebotomy Team Lead

LabCorp
Houston
10.2002 - 10.2006
  • Trained new staff on proper phlebotomy techniques
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Advised students on course selection, career paths, and job opportunities related to phlebotomy.
  • Improved patient satisfaction by consistently providing efficient and accurate blood draws.
  • Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
  • Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
  • Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.

Education

Bachelor of Science - Healthcare Compliance

Arizona State University
Tempe, AZ

Skills

  • Team leadership
  • Exceptional Customer service
  • Account retention
  • Business development
  • Account presentations
  • Staff training
  • Analytical skills
  • Conflict resolution
  • Marketing strategy
  • Client onboarding
  • Salesforce
  • CRM
  • Consultative selling

Education and Training

I have over 2 decades of experience with customer service, consultative selling, superior listening skills, innate knowledge of how to increase customer satisfaction.

I listen to understand how to resolve and improve outcomes.

I love presenting information about new ideas, products, laboratory testing and sharing research.

I have attended seminars annually to stay up to date on the latest trends of customer engagement to improve on performance outcomes.

Affiliations

  • Toastmasters

Timeline

Senior Key Accounts Executive

LabCorp
10.2006 - Current

Phlebotomy Team Lead

LabCorp
10.2002 - 10.2006

Bachelor of Science - Healthcare Compliance

Arizona State University

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Chasity RichardsonSenior Key Account Executive