Chasity Salcedo
The Westin
Houston,TX
12
years of professional experience
Skilled in staff supervision, scheduling, problem-solving, customer service, operations & accounting. Computer proficient with the ability to quickly learn and utilize business software, systems, and technology to support day-to-day operations. Recognized for strong leadership, organization, communication, and the ability to identify opportunities for improvement and turn them into practical solutions. Prepared to bring a hands-on leadership approach, operational expertise, and strong work ethic to an organization where I can make an immediate impact. Disappointed you'll only be because you haven't found me sooner.
Work History
Night Shift Lead/Accounting Assistant
1 Year 3 Months- Led night operations, ensuring seamless guest service and staff coordination.
- Implemented process improvements that enhanced service delivery during peak hours.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Collaborated with accounting team to compile overnight reports, maintaining the integrity of revenue data.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Night Auditor
4 Years 1 Month- Managed front desk operations during overnight shifts, ensuring guest satisfaction and efficient service delivery.
- Implemented streamlined check-in/check-out procedures, enhancing operational efficiency. managed approximately 30 incoming calls, emails and faxes.
- Reconciled daily financial transactions, verifying accuracy of accounts and preparing comprehensive reports.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
Assistant General Manager
4 Years 9 Months- Coordinated staff schedules, optimizing coverage during peak hours to improve productivity.
- Implemented training programs for new hires, fostering a culture of excellence in customer service.
- Streamlined daily operations, enhancing guest satisfaction and service efficiency during both phone calls and in person.
- Analyzed inventory data and coordinated supply orders to balance availability and cost efficiency.
- Oversaw budget management by analyzing expenses to optimize financial targets.
- Handled cash accurately and prepared deposits.
Education
High School Diploma
Skills
Coordinating daily operations
POS systems
Accounting
Computer literacy
Financial reporting
Impactful leadership
Training and mentoring
Overnight Audit
Management
Timeline
Night Shift Lead/Accounting Assistant
The Westin
07.2025 - CurrentRead More
Night Auditor
The Residence Inn by Marriott
09.2021 - 10.2025Read More
Assistant General Manager
Hoilday Inn Express
05.2014 - 02.2019Read More
Royal High School
High School Diploma
Read More