Chasity Selders
Jacksonville,FL
Overview
14
14
years of professional experience
Work History
Concentrix
Apple
08.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Manage multiple chat conversations simultaneously
- Tailor responses to individual customer needs
Collection Customer Service
Citibank
08.2023 - 06.2024
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
Collections III Representative
ADT
08.2019 - 09.2021
- Customer Service
- Process Payments as well as conflict resolution to bring accounts current out of delinquent status
Collections Representative
Web.com
10.2015 - 08.2019
- Process cc payments on behalf of the customer website
- Provide solutions to problems
- Work offline to maintain customer billing
US Bank Customer Service Representative
Convergys
07.2013 - 10.2015
- Accepting incoming call from customers to resolve the customer requests or transferring to the appropriate department to service the customer’s need
- Educate customers on the benefits of online banking and the mobile banking
- Demonstrate excellent verbal and written communication skills
- Take over call escalations
Outbound Sales Representative
American Support
12.2010 - 06.2013
- Managing operations of the sales team and upsell package deals for the customers to benefit their needs
- Ensure high-quality customer experience and productions
- Maintain and exceed customer needs
- Track performance and workload
- Maximize effectiveness, efficiency, and compliance on all customer contacts
- Edit scripting
Education
High School Diploma - undefined
Brookwood High School
05.2008
Skills
- Problem Solving
- Communication
- Leadership
- Time Management
- Teamwork
- Interpersonal Skills
- Customer Service
- Conflict Resolution
- Decision-Making
- Critical Thinking
- Computer Literacy
- Email Marketing
Timeline
Concentrix
Apple
08.2024 - Current
Collection Customer Service
Citibank
08.2023 - 06.2024
Collections III Representative
ADT
08.2019 - 09.2021
Collections Representative
Web.com
10.2015 - 08.2019
US Bank Customer Service Representative
Convergys
07.2013 - 10.2015
Outbound Sales Representative
American Support
12.2010 - 06.2013
High School Diploma - undefined
Brookwood High School