Chasity Vazquez
Lincoln,NE
Summary
I am a compassionate and personable individual hoping to make a positive difference. I have a naturally caring personality and truly aim to instill hope in others through my actions. Not only is this reflected through my years of experience in customer service, but it is the driving force that influences my every action outside of work as well. Through this position my goal is to form partnerships, provide formative life building tools, and handle fundamental data delicately to improve the lives of others.
Overview
5
5
years of professional experience
Work History
Residential Customer Experience Specialist
ALLO Fiber
330 S 21st St
08.2023 - Current
- Responsible for answering calls, outlook emails and teams chats regarding service changes, billing inquiries and technical support needs with patience and kindness.
- Completing over 40 calls and 20 emails a day and 2 projects a month.
- Entrusted with training fellow customer service representatives with computer processes and key data entry tools.
- Documenting every customer interaction in our database to maintain customer service history details.
- Capable of walking any individual through our featured apps, websites or recommended troubleshooting steps with kindness and understanding.
- Built multiple close relationships with customers and colleagues and have won employee of the month twice due to this skill.
- Participated in multiple test groups in the company with only a few select others, so I could help train and navigate new processes and systems.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Monitor progress of trainees and coworkers on both hard and soft skills.
- Remained open minded to new job opportunities and have encouraged others to keep a positive mind set as well.
- Obtained comprehensive product knowledge in order to provide well versed explanations and solutions to customers.
- Communicating via teams and outlook, both in and out of my department to streamline resolutions.
- Able to assist a variety of people through never before used interfaces.
Guest Advocate
Target
1401 Frontage Road
08.2021 - 08.2023
- Trained new team members on principal procedures and positive customer engagement.
- Contributed to team goals by consistently meeting performance standards and raising the spirits of fellow workers.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted customers with locating items efficiently.
- Provided ample instruction for how to use our company app and website.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Delivered items up to 35 lbs to vehicles while following safety guidelines.
- Contributed to team goals by consistently meeting performance standards and enhancing workflow efficiency.
- Engaged with diverse customers, fostering a welcoming atmosphere through positive energy and reinforcement.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Education
High School Diploma -
Scottsbluff High School
313 E 27th St05-2021
Skills
- Client advocacy
- Data management
- Data entry
- Teamwork and collaboration
- Understanding customer needs
- Customer service
Timeline
Residential Customer Experience Specialist
ALLO Fiber
08.2023 - Current
Guest Advocate
Target
08.2021 - 08.2023
High School Diploma -
Scottsbluff High School