Chasity Watkins
Jackson,TN
Summary
Certified Phlebotomist/Patient Service Representative with robust background in phlebotomy services. Demonstrated proficiency in venipuncture and maintaining sample integrity. Professional in eligibility and benefit coordination with proven track record of delivering accurate and timely assessments.
Overview
12
12
years of professional experience
Work History
Eligibility Representative
Cigna/Accredo
01.2022 - Current
- Facilitates cross-functional resolution of drug coverage issues & proactively address, research & resolve issues impacting referral turn-around time
- Independently resolve basic patient claims issues using key subject matter knowledge
- Prepare and review 30-40 claims to ensure accuracy to payer requirements, including but not limited to codes, dates and authorizations
- Effectively collaborate with internal departments to resolve issues or provide any needed information
- Developed strong relationships with clients, fostering trust and confidence in the organization''s services.
Phlebotomist II
Department of Veteran Affairs
02.2018 - 12.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled 100 plus transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, geriatric, and challenging cases.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist Technician(PRN)
Tennova Regional Hospital
03.2013 - 07.2018
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- I spoke with 30-50 patients to gather information for lab records, reduce fear or anxiety, and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Advanced Patient Care Technician (PCT)/Phlebotomist
The Little Clinic
01.2015 - 01.2018
- Monitored vital signs and reported changes to ensure timely medical intervention.
- Participated in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction with their healthcare experience.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled 50 transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Education
Certificate - DOT & Non-DOT Hair, Urine And Saliva
Quest Diagnostics
Jackson, TN04-2025
Phlebotomy Certification - Phlebotomy
KKT School of Phlebotomy
Jackson02-2025
Associate of Science -
Jackson State Community College
Jackson, TN08-2012
Skills
- Building Client Relationships
- Experience in Healthcare
- Policy Analysis
- Data Privacy Compliance
- Venipuncture Techniques
- Order of draw
- Patient care
- Specimen handling
- DOT & non-DOT Drug Collections
- Excellent communication
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Eligibility Representative
Cigna/Accredo
01.2022 - Current
Phlebotomist II
Department of Veteran Affairs
02.2018 - 12.2021
Advanced Patient Care Technician (PCT)/Phlebotomist
The Little Clinic
01.2015 - 01.2018
Phlebotomist Technician(PRN)
Tennova Regional Hospital
03.2013 - 07.2018
Certificate - DOT & Non-DOT Hair, Urine And Saliva
Quest Diagnostics
Phlebotomy Certification - Phlebotomy
KKT School of Phlebotomy
Associate of Science -
Jackson State Community College
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