Chasity Williams
Chapel Hill
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Survey Interviewer
Dynata
09.2024 - Current
- Conducted in-depth surveys, ensuring accurate data collection and respondent engagement.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Followed scripted questionnaires verbatim to collect research data.
Customer Service Representative
Conduent Business Services
08.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Met customer call guidelines for service levels, handling time and productivity
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Aug 2021 - Feb 2023 (1 year 7 months)
Online Individual Seller
01.2009 - 01.2014
- Listed accurate information about products
- Always sold used merchandise in good condition or a higher quality condition.
- Always shipped my merchandise on time
- Interacted with buyers if there was an issue or problem
- Met customer needs with sufficient and well-organized inventory.
- Jan 2009 - Present (16 years 1 month)
- Developed strong customer relationships through personalized service and product knowledge.
Post-Purchase Customer Support
Teletech At Home Inc
10.2012 - 01.2013
- Verified customers' orders, shipping, and payment
- Tracked shipped packages
- Gave refunds or gift cards if there are issues with an order or quality of service
- Made a case for every call I received and issued a case number
- Made requested changes to customers' accounts and answered general information about products
- Oct 2012 - Jan 2013 (4 months)
Education
Diploma - Marketing Management
Albany Technical College
11.2025
Skills
- Advanced computer skills
- Efficient order processing
- Troubleshooting expertise
- Attentive listening skills
- Proficient in call handling
- Empathetic communication
- Professional attitude
Timeline
Survey Interviewer
Dynata
09.2024 - Current
Customer Service Representative
Conduent Business Services
08.2021 - 02.2023
Post-Purchase Customer Support
Teletech At Home Inc
10.2012 - 01.2013
Online Individual Seller
01.2009 - 01.2014
Diploma - Marketing Management
Albany Technical College