Zackery Rodriguez
Galt,CA
Summary
I am a driven researcher and client customer support professional with experience in data collection, survey execution, secret shopper fieldwork, and interdepartmental communication. Skilled in translating customer needs into clear actionable tasks, maintaining accurate records, and supporting research objectives through precise data entry and structured interviews. Trusted with financial handling, field logistics, and professional client communication in both office and field environments. Adept at navigating difficult interactions with calm problem solving that leads to fair outcomes. Experienced in working closely with teams for extended periods while maintaining a positive cooperative atmosphere. Currently pursuing an economics degree with a strong foundation in analytical thinking, data interpretation, and structured decision making.
Overview
3
3
years of professional experience
Work History
Survey Interviewer
Public Research Center
06.2025 - 09.2025
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Explained survey objectives and procedures to interviewees.
- Performed data entry, electronic data collection and tracing to support social services research.
- Followed scripted questionnaires verbatim to collect research data.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Conducted interviews with participants to assess eligibility.
- Completed calls and surveys promptly to be on pace with our monthly goals
Student Research Assistant
University Enterprises Inc.
01.2024 - 05.2024
- Accompanied a Field Research Coordinator on statewide data-collection trips as a secret shopper
- Entered retail locations selling tobacco products and attempted controlled purchases of vape liquids, cigars, and related items
- Observed and documented whether clerks requested age verification or ID during purchase attempts
- Recorded the presence or absence of required age-restriction signage in each store
- Reported findings to the Field Research Coordinator and completed detailed surveys after each visit
- Managed trip logistics including entering destinations, navigation support, and handling cash to ensure we fully completed each route that was assigned
- Gained experience resolving conflicts with difficult individuals while maintaining fairness and professionalism
- Developed strong teamwork skills by working in close quarters for extended periods without interpersonal conflict
Administrative Assistant
Valley Oak Press Inc.
06.2022 - 07.2023
- Worked directly under the head of the graphics department managing client communication
- Received and organized client emails, translated requests into clear order forms
- Communicated customer needs to graphic artists to ensure accurate and satisfying ad production
- Answered phone calls and interacted professionally with clients to maintain positive relationships
- Coordinated communication between departments to support an efficient workflow
- Handled card and cash transactions for the department
Trusted with depositing checks and cash when required
Education
Some College (No Degree) - Economics
Cosumnes River College
Sacramento CAHigh School Diploma - General Education
Liberty Ranch Highschool
Galt, CA06-2023
Skills
- Communicating with Customers
- Communicating with Coworkers
- Diffusing Tension with Customers
- Attentive to Customer Needs
- Adaptable to extra Responsibilities
- Prompt and Punctual in my Work
- Handling Transactions
- Attention To Detail
- Typing Skills
- Microsoft Office Suite
- Conflict Resolution
Timeline
Survey Interviewer
Public Research Center
06.2025 - 09.2025
Student Research Assistant
University Enterprises Inc.
01.2024 - 05.2024
Administrative Assistant
Valley Oak Press Inc.
06.2022 - 07.2023
Some College (No Degree) - Economics
Cosumnes River College
High School Diploma - General Education
Liberty Ranch Highschool