Chason Anderson
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Center For Sight Las Vegas, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction and reduce call handling time through effective communication and software proficiency. Strong background in training and team leadership, ensuring compliance and operational excellence.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Center For Sight Las Vegas
08.2024 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
Assistant Manager
Jersey Mikes Submarines And Salads
01.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records with accuracy.
- trained new employees on company procedures and customer service expectations.
Education
Desert Oasis High School
Las Vegas, NVSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Answering questions
- Product knowledge
- Documentation and reporting
- HIPAA compliance
Timeline
Call Center Representative
Center For Sight Las Vegas
08.2024 - 07.2025
Assistant Manager
Jersey Mikes Submarines And Salads
01.2023 - 08.2024
Desert Oasis High School
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