Chass Burrell
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
Conduent
Remote
10.2024 - Current
- Enhanced customer relations via effective problem-solving and proactive engagement.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Identified and resolved hardware issues with efficiency.
Healthcare Customer Service Representative
Teleperformance USA
Remote
06.2024 - 11.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Email & Chat Support Agent
Robert Half
Remote
02.2022 - 11.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Advocate
Aston Carter
Remote
02.2020 - 06.2021
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Analyst
Robert Half
Remote
01.2019 - 01.2020
- Contributed to team success by consistently achieving personal performance metrics related to call quality, productivity, and problem-solving abilities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LASkills
- Management Expertise
- Live CHAT & Email Support
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Call Center Expertise
- Excellent analytical and problem-solving skills
- Exceptional attention to detail and accuracy
- Ability to prioritize tasks and meet deadlines in a remote work environment
- Task-Oriented with Strong Organizational Skills
- Ability to Multitask and Prioritize Workload
- Proficient in entering and updating data in a variety of software systems, ensuring accuracy and completeness of information
- Skilled in Microsoft Excel, Google Sheets, CRM platforms, and other database management systems
- Excellent written and verbal communication skills
- Collaborative team member, experienced in working in a fast-paced, dynamic environment
- Communication (Written, Verbal, Listening)
- Regulatory Compliance
- Strong Listening Skills
- Attention to detail
- Written Skills
- Positive and Constructive Feedback
- Active Listening
- Remote support
- Complaint handling
- Problem-solving
- Problem-solving skills
- Calm and professional under pressure
- Understanding customer needs
- Professionalism
- Medical terminology
- Medicare expertise
- Insurance verification
- Claims processing
- Claim appeals handling
- Claim denials management
- Insurance claims processing
- Thorough claims reviews
- Knowledgeable in software
- Proficiency in software
- Insurance claims
- Electronic claims processing
- Claims investigation
- Claims adjustment
- Insurance claim forms review
Timeline
Technical Support Advisor
Conduent
10.2024 - Current
Healthcare Customer Service Representative
Teleperformance USA
06.2024 - 11.2024
Email & Chat Support Agent
Robert Half
02.2022 - 11.2024
Customer Service Advocate
Aston Carter
02.2020 - 06.2021
Customer Care Analyst
Robert Half
01.2019 - 01.2020
High School Diploma -
Thibodaux High School