Chass Burrell
Arlington,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
Conduent
Remote
10.2024 - Current
- Enhanced customer relations via effective problem-solving and proactive engagement.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Identified and resolved hardware issues with efficiency.
Healthcare Customer Service Representative
Teleperformance USA
Remote
06.2024 - 11.2024
- Meet call center goals & provided accurate information politely & professionally
- Listened carefully to understand what customers need & use my knowledge to respond effectively
- Used several computer programs at the same time with multiple tabs open
- Answered 40+ calls per day on average from customers to assist helping with questions
- Processed insurance verifications and authorizations to ensure coverage of services.
Email & Chat Support Agent
Robert Half
Remote
02.2022 - 11.2024
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Service Advocate
Aston Carter
Remote
02.2020 - 06.2021
- Tracked performance metrics and identified areas needing improvement in order to meet established targets.
- Managed incoming calls from customers in a professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Care Analyst
Robert Half
Remote
01.2019 - 01.2020
- Contributed to team success by consistently achieving personal performance metrics related to call quality, productivity, and problem-solving abilities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LASkills
- Inbound calls
- Remote Support
- Outbound calls
- Problem-Solving
- Healthcare Services
- Attention to detail
- Active Listening
- Written & Verbal Communication
- Live & Chat Support
- Call center experience
- Insurance verification
- Appointment scheduling
- Medical billing
- HIPAA compliance
- Empathy and patience
- Medical terminology
- Desktop support
- Hardware diagnostics
- Software diagnosis
- Technical troubleshooting
- Microsoft outlook
- Ticket support system management
- Customer service
- Ticket management
- Apple product expertise
- Organizational skills
- Time Management
- Computer Skills
- Adaptability
- Teamwork
- Empathy
- Identifying issues
- Positive & constructive feedback
- Skilled in Microsoft Excel, Google Sheets, CRM platforms, and other database management systems
- Intake on 40 calls
Education
Thibodaux, LA
Name & Contact
Timeline
Technical Support Advisor
Conduent
10.2024 - Current
Healthcare Customer Service Representative
Teleperformance USA
06.2024 - 11.2024
Email & Chat Support Agent
Robert Half
02.2022 - 11.2024
Customer Service Advocate
Aston Carter
02.2020 - 06.2021
Customer Care Analyst
Robert Half
01.2019 - 01.2020
High School Diploma -
Thibodaux High School