Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michael Rump

Michael Rump

Mansfield,US

Summary

I'm a Father of 3 kids, wife, and brother. I firmly believe in GOD, he's the only reason i survived my past. I firmly believe in HARD WORK pays off, I'm always up for a challenge and like hard work. I have learned so much in life in regards to JOB history so that I am not limited to only 1 avenue. I'm seeking a place I can invest my life to, build a career and never quit that job. I do not like jumping job to job, I want to start at a job and earn my way over 20+ years to provide me and my family a life they deserve. I can learn anything and everything extremely fast, I work very effectively and efficiently. My past is a story for personal interview, however not having a father and having to go through some of the hardest things in life is what made me who I am now, its why I work as hard as I do. Overall I'm a very experienced, friendly, reliable, honest, hard working person.

I give 200% in everything I do, I strive to be the best version of myself regardless of my situations or life complications. I want my kids to look up to me and know I earned everything we have and that they can rely on me to always be there.

I put customer satisfaction and experience at the top of my list for a lot of situations. I firmly believe what I say and do for the customer will be the best impression and ensure they leave with nothing being left missed or failed to correct.

I'm 36 years old, just looking for a Career that I can retire at. I want to put in the work and have it pay off. As anyone who is seeking the same thing, I just want to give my family the best possible life I can all while making a difference at a job. Making a difference in someone's life or day regardless of what field I work in. Making customers happy and doing what's right while staying professional is what I strive for. Every one of my customers have in return became close friends/returning customers knowing they can trust my judgement and expertise. Knowing what I'm telling them is factual and followed by expert knowledge.

I like to be very conditioned in what the Techs know and what the Techs do, I feel this helps build the trust with customers that I'm someone who doesn't just guess, that I'm someone who will take the extra mile to get them the most probable/expert response.

I go above and beyond every expectation as settling for bare minimum is not a option for me or the way I think and function. I want to do the most I possibly can while staying within my boundaries. If I don't know an answer I will go outside the box to figure it out, I will go 5 steps further to ensure proper solution.

Overview

17
17
years of professional experience

Work History

Service Advisor

Camping World RV Sales
Springfield, MO
05.2024 - Current
  • Write work orders efficiently with proper customer info and diagnosis.
  • Update customers every 3 days or if approvals are needed.
  • Have signed documents when customer drops off and picks up.
  • Create estimates for any and all insurance work/jobs.
  • Create estimates for any major job.
  • Helping technicians with any and all work.
  • Finding parts/part numbers/model numbers.
  • Adding parts/pricing to work orders.
  • Helping customers with retail sales.
  • Contacting customers and promoting surveys.
  • Accepting payment on service/retail/parts.
  • Proper quality control on all work done before/during/after unit arrives.
  • Keeping a professional and neat work environment.
  • Being positive with customers, being friendly and caring about the customer and their issues.
  • I was internal service advisor/manager.
  • Monitor and oversee all sold units and prep for delivery, ensure all proper labor lines and parts were on the work order.
  • Fast pace delivery system, being able to complete 8-10 units a day to sell for monthly goals.
  • Quickly pull parts to get our customers back on the road and on their trip for the best customer service possible.
  • Attend all morning meets, going over all numbers for the month/year goals.
  • When direct managers were gone, I was the step in manager who made on the spot calls and decisions that best suited the company's goals.
  • Followed the delivery process from start to finish, customer having 1 face through the whole process and ensure 100% satisfaction was achieved.

Content Creator

Self Employed
Mansfield, Missouri
04.2024 - Current
  • Me and my Twin brother create content on YOUTUBE.
  • Its computer based content we have over 500+ subscribers and over 400+ viewers daily.
  • Content we create varies on the day.
  • I'm a Father of 3 kids, my grandmother recently passed away and me and my brother wanted to do something on the side to further better our life.
  • Being a father is the best thing that has ever happened to me, I grew up with no father so being one is the most important responsibility in life, being a content creator allows me to work and being there for my family.
  • Edit all my content.
  • Promote all my content.
  • Fund all my programs/software needed.
  • Create Merchandise.
  • Ship Merchandise.
  • Create my own artwork.

Computer Specialist

M&M Handyman
Mansfield, Missouri
06.2009 - Current
  • Build computers.
  • Building GAMING computers.
  • Program knowledge - Microsoft word/excel/photoshop/Adobe/Google Chrome.
  • I learn anything about computers at a very fast pace, I build computers, program experience. Nothing about a computer I don't know or cant learn within 1 week.
  • Been building computers and doing anything compute related for over 18+ years. to this day I still am into computer software/hardware/building experience.
  • I type 200+ words a minute.
  • ANYTHING about computers I do now or can do.
  • College background for computer science.

Owner

M&M Handyman LLC
Mansfield, MO
01.2020 - 03.2024
  • Generate estimates for customers home renovation/construction projects.
  • Renovation and construction of old and new homes.
  • Properly and efficiently generate a estimate for all parts and labor required for a job.
  • Meet customers personal standards and wants on the projects I worked on.
  • Worked as if it was my own home and my own project, did work as if it was me being the customer.
  • This was my own personal business, work in a lumber yard for 5+ years and learned everything I know from a guy I consider a father who has been in the business for over 50 years.

Customer Service Representative Supervisor

Mansfield Building Supply
Mansfield, MO
01.2015 - 01.2020
  • Generated estimate for new home's being build.
  • Metal calculations.
  • Material calculations.
  • Vinyl siding calculations.
  • Truss calculations.
  • Pitch calculations.
  • Accepting payment for retail.
  • Threading pipe for GAS lines, water lines, anything with STEEL pipe.
  • Cut glass, window crafting.
  • Pick lumber orders or any materials that customers purchased.
  • Bank deposits/ Cash handling.
  • Stocking store inventory/ Counting inventory for year taxes.
  • Vehicle maintenance.
  • Fork Lift certified.
  • Unloading truck loads.
  • I was my boss's right hand man, he showed me and taught me everything about the store. My boss then treated me like his son, knew I wanted to learn anything he knew. He taught me everything to start my own business. He trusted me with the store and knew I would run it if he was gone how he would of ran it.

Certified Public Accountant

Intuit Quickbooks Help & Support Number | QuickBooks Contact
Olathe, KS
08.2012 - 10.2014
  • Handled all customer calls about Quickbooks Online.
  • Reconcile customers bank accounts.
  • Technical support for all PC/Program issues.
  • MAC/windows/Iphone/Android classes to learn the technical aspect to further help customers use the program properly.
  • Matching transactions from bank to program.
  • Anything an Accountant does all while being IT tech support all in one.

Education

Associate of Applied Science - Computer Engineering

ITT Technical Institute
KS, USA
01-2013

High School - undefined

Desoto Highschool
De Soto, USA
01-2009

Skills

  • Being a Father/Husband
  • Service Advisor
  • Insurance Adjuster/Estimator
  • Computer Programmer
  • Computer Engineer
  • Carpenter
  • Construction
  • Renovations
  • Building contractor
  • Building Estimator
  • Building engineer
  • Retail manager
  • Fast learner
  • Hard worker 6AM-11pm everyday
  • Most honest person
  • Reliable
  • Tech Savvy
  • Over Achiever
  • Customer Service Manager
  • Money Processing
  • Content Creator
  • Photoshop/WORD/Excel/Adobe/VegasPRO/Online Marketing/Merchandise
  • Merchandise
  • CCC-One estimator
  • Leader/Manager qualities and duties
  • Positive attitude
  • Efficiency
  • Customer focused
  • Team Management
  • Data Entry
  • Sales Support
  • Database Management
  • Data Updating
  • Inbound Calls
  • Call Handling
  • Outbound Calls
  • Answering Calls
  • Technical Support
  • Problem Solving
  • Issues Handling
  • Activities Monitoring
  • Excellent Phone Etiquette
  • Account Maintenance
  • Information retrieval
  • Work order management software
  • Upselling
  • Quick Response
  • Email Handling
  • Customer Retention
  • Compliant Processing

Additional Information

I really want to find a company who cares about their employees, values the fact we all LIVE at work and visit home, a company that doesn't write employees up for handling LIFE situations that we all are working for. I'm fully determined to find a company that I can retire at and spend the rest of my life at, I want to give my family an amazing life, watch my kids grow up knowing their dad is a hard worker and has earned everything we have. I have never been given anything in my life, I have had to earn EVERYTHING. I grew up poor, never had a father only a mother and she was a single mom of 2 twins. I love helping people, customers and making them happy is what I wake up to do. All I want to do is be a positive person and make someone's day better some how some way no matter how small or big it is. I've been in the worst places people couldn't even imagine, found a way to get myself out of it and avoided death. All I want to do is show the world/customers that someone cares despite the situation and its unbiased. I am that RARITY of someone who is able to put myself in others shoes, and see/feel their situation to get a FULL understanding so I can bring myself to the customers perspective. I'm a very positive person, i do not like angry negative environments' or people, especially a boss. My past would shed more light on that which is a conversation that's needed in person interview.

Timeline

Service Advisor

Camping World RV Sales
05.2024 - Current

Content Creator

Self Employed
04.2024 - Current

Owner

M&M Handyman LLC
01.2020 - 03.2024

Customer Service Representative Supervisor

Mansfield Building Supply
01.2015 - 01.2020

Certified Public Accountant

Intuit Quickbooks Help & Support Number | QuickBooks Contact
08.2012 - 10.2014

Computer Specialist

M&M Handyman
06.2009 - Current

High School - undefined

Desoto Highschool

Associate of Applied Science - Computer Engineering

ITT Technical Institute