Richard Spicer
Mansfield,OH
Summary
Dedicated Service Advisor with proven strengths in customer relations, complaint resolution, and appointment scheduling. Committed to enhancing customer satisfaction through efficient service delivery and strong organizational skills.
Overview
12
12
years of professional experience
Work History
Service Advisor
Great Lakes Trucking
Mansfield, OH
10.2019 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated communication between clients and technicians to ensure timely service delivery.
- Managed service appointments, optimizing scheduling for maximum efficiency and customer satisfaction.
- Provided technical support to customers regarding service options and vehicle maintenance needs.
Delivery Driver
FedEx
Mansfield, OH
03.2014 - 10.2019
- Executed timely deliveries to ensure customer satisfaction and service quality.
- Maintained accurate records of packages transported and delivery logs.
- Utilized handheld technology for package tracking and route optimization.
- Conducted vehicle inspections to adhere to safety standards and regulations.
Education
High School Diploma -
Mansfield Senior High
Mansfield, OHSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Repair recommendations
- Service advising
- Organization
- Follow-up skills
- Estimating costs
- Service writing
- Work order management
- Appointment scheduling
- Labor estimation
- Service estimates
- Service scheduling
- Strong work ethic
- Client rapport
- Complaint resolution
- Handling customer complaints
- Service recommendations
- Teamwork and collaboration
Timeline
Service Advisor
Great Lakes Trucking
10.2019 - Current
Delivery Driver
FedEx
03.2014 - 10.2019
High School Diploma -
Mansfield Senior High