Deshaundra Boyer
Mansfield,OH
Summary
Detail oriented and knowledgeable Medical Billing and Coding Specialist with hands-on experience in claims processing, insurance verification, and electronic health records. Adept at navigating Medicare, Medicaid, and commercial payer guidelines with a strong understanding of ICD-10, CPT, and HCPCS coding systems. Skilled in resolving denied claims, preparing billing documentation, and supporting accurate reimbursement workflows. Committed to maintaining HIPAA compliance, reducing errors, and contributing to a more efficient healthcare revenue cycle.
Overview
10
10
years of professional experience
Work History
Member Exp Advisor
Nations Benefits
04.2023 - Current
- Provided accurate, valid and complete information by using the proper methods/tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
Billing Specialist Intern
Healing Hearts
07.2025 - 09.2025
- Adhere to regulatory/payor guidelines and policies and procedures
- Check each insurance payment for accuracy and compliance with contract discount
- Check eligibility and benefit verification
- Greet patients upon arrival and provided necessary paperwork or other information
- Identify and bill secondary or tertiary insurances
- Identify any overpayments and/or duplicate payments and investigate and resolve issues
- Knowledge of insurance guidelines, including HMO/PPO, Medicare and state Medicaid
- Verify insurance coverage and assist the billing department with processing claims
- Research and appeal denied claims
- Review accounts for insurance or patient follow up
- Prepare, review and transmit claims using billing software, including electronic and paper claim processing
Technical Support Representative
Teleperformance
04.2021 - 04.2023
- Provided accurate, valid and complete information by using the proper methods/tools.
- Met personal/team sales targets and call handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Followed communication procedures, guidelines and policies.
- Reviewed or made changes to customer accounts.
- Researched answers or solutions as needed.
Operator/General Helper
Country Home Bakery
07.2015 - 04.2021
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Resolved complaints promptly and professionally.
- Assisted management with inventory control and stock ordering.
- Followed procedures for safe food preparation, assembly, and presentation.
- Communicated clearly and positively with coworkers and management.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
Education
Certificate Medical Billing And Coding - Billing And Coding
Ross Medical Education Center
Ontario, OH11-2025
Skills
- Accounts receivable, accounts payable
- Adult, Child, and Infant CPR/AED
- Electronic Health Records and Medical Practice Management software
- ICD-10, CPT, and HCPCS coding
- Insurance billing, filing, and reimbursement procedures
- Medical Terminology, Anatomy and Physiology
- Other administrative duties required of Medical Billing and Administrative professionals
- Patient check-in and check-out procedures
- Payroll processing
Timeline
Billing Specialist Intern
Healing Hearts
07.2025 - 09.2025
Member Exp Advisor
Nations Benefits
04.2023 - Current
Technical Support Representative
Teleperformance
04.2021 - 04.2023
Operator/General Helper
Country Home Bakery
07.2015 - 04.2021
Certificate Medical Billing And Coding - Billing And Coding
Ross Medical Education Center