Chassidy Boyland
Yukon,USA
Summary
Detail-oriented healthcare professional with over 7 years of experience in medical billing, hospital AR follow-up, insurance coordination, and denial management. Proficient in Medicare, Medicaid, and commercial payer processes, denial codes, and insurance verification. Proven ability to manage multiple priorities in fast-paced, remote work environments. Skilled in Excel, EMR systems, and AR software tools; committed to accurate data entry, regulatory compliance, and process efficiency.
Overview
9
9
years of professional experience
Work History
Sr. Patient Services Representative
OU Health Sciences Center
07.2024 - Current
- Managed hospital AR functions and followed up on denied claims for resolution.
- Interpreted payer denial codes and coordinated resubmissions to Medicare, Medicaid, and commercial insurers.
- Entered data with speed and precision, maintaining HIPAA-compliant documentation.
- Facilitated patient inquiries, referrals, and eligibility checks across departments.
- Maximized operational efficiency by mentoring peers and optimizing workflows.
Program Coordinator
Community Health Center Inc.
05.2022 - 07.2023
- Oversaw healthcare program compliance and implemented strategies for insurance policy alignment.
- Monitored payer regulations and facilitated insurance audits and AR reports.
- Collaborated with billing teams to analyze rejected claims and improve clean claim rate.
Behavioral Health Coordinator
Community Health Centers Inc.
09.2019 - 07.2023
- Coordinated inpatient and outpatient services, including referrals, insurance verifications, and claims follow-up.
- Worked independently to manage claim appeals and denial rework, focusing on payer guidelines.
- Developed patient care plans aligned with payer requirements and insurance coverage policies.
Insurance Coordinator
Community Health Centers Inc.
08.2016 - 09.2019
- Filed, tracked, and followed up on insurance claims, resolving denials and verifying benefits.
- Communicated with insurance companies to clarify denial reasons and submit corrected claims.
- Ensured accurate coding using CPT, ICD-10, HCPCS, and modifiers before claim submission.
- Supported the revenue cycle team in AR cleanup and aged claim resolution.
Education
Bachelor of Science - Health Care Administration
Southern Nazarene University
Bethany, OK12.2025
Skills
- Commercial Payers
- CPT
- Revenue Codes
- Excel Proficiency
- Insurance Verification
- Billing
- Accurate Data Entry
- Time Management
Timeline
Sr. Patient Services Representative
OU Health Sciences Center
07.2024 - Current
Program Coordinator
Community Health Center Inc.
05.2022 - 07.2023
Behavioral Health Coordinator
Community Health Centers Inc.
09.2019 - 07.2023
Insurance Coordinator
Community Health Centers Inc.
08.2016 - 09.2019
Bachelor of Science - Health Care Administration
Southern Nazarene University
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