Chassidy Hernandez
The Bronx,NY
Summary
Expert in conducting thorough client assessments to develop tailored care plans. Demonstrates exceptional communication and coordination skills for effective client service management. Proven ability to build strong client relationships and drive measurable improvements in well-being. Committed to problem-solving and continuous learning to support team success and organizational goals.
Overview
4
4
years of professional experience
Work History
Case Manager
Acacia Network
01.2025 - 06.2025
- Assessed clients' situations to identify issues, goals, and necessary interventions, ensuring tailored support.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Delivered crisis intervention support for clients in emergencies, employing techniques to safely de-escalate situations.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated resources and developed discharge plans to facilitate smooth transitions between levels of care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Employment Specialist
Acacia Network
07.2024 - 01.2025
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Guided clients in completing job applications and submitting resumes, enhancing their chances of securing interviews.
- Supported clients in crafting tailored job search strategies that highlighted their unique skills and qualifications for targeted opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Monitored client progress through detailed case notes and regular follow-ups, facilitating timely support and service delivery.
Center Manager
European Wax Center
06.2023 - 07.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Monitored facility and employee service levels to ensure compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Fostered teamwork through leadership, open communication, and team-building activities.
- Collaborated with department managers to align goals and enhance overall center performance.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Assistant Manager
European Wax Center
03.2023 - 06.2023
- Supervised day-to-day operations to ensure alignment with performance, quality, and service standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Cultivated strong working relationships with staff, contributing to a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Guest Service Associate
European Wax Center
07.2021 - 03.2023
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Streamlined check-in and check-out processes, improving efficiency and guest satisfaction.
- Greeted visitors and customers, provided assistance, and answered questions to enhance rapport and retention.
- Trained new team members, promoting teamwork and collaboration among staff.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
Bachelor of Arts - Sociology
University of Mount Saint Vincent
Riverdale, NYSkills
- Case management
- Client advocacy
- Documentation management
- Organizational multitasking
- Time management
- Problem-solving
- Decisive thinking
Timeline
Case Manager
Acacia Network
01.2025 - 06.2025
Employment Specialist
Acacia Network
07.2024 - 01.2025
Center Manager
European Wax Center
06.2023 - 07.2024
Assistant Manager
European Wax Center
03.2023 - 06.2023
Guest Service Associate
European Wax Center
07.2021 - 03.2023
Bachelor of Arts - Sociology
University of Mount Saint Vincent