Chassidy Hoseay
Southfield
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Initiative Care
Barbers boles
Southfield, MI
03.2023 - 03.2025
- Managed household errands and other essential duties.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Luxury finance
Southfield
03.2021 - 02.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Southfield High School For The Arts And Technology
Southfield, MI06-2017
Some College (No Degree) - Computer Engineering
Oakland Community College
Bloomfield Hills, MISkills
- Call Management
- Scheduling
- Data Entry
- Report Generation
- Consultative Sales
- Sales expertise
- Computer Proficiency
- In-store support
- Sales closing
- Critical Thinking
- Multi-Task Management
- High-energy attitude
- Promotional support
Timeline
Initiative Care
Barbers boles
03.2023 - 03.2025
Customer Service Representative
Luxury finance
03.2021 - 02.2023
High School Diploma -
Southfield High School For The Arts And Technology
Some College (No Degree) - Computer Engineering
Oakland Community College