Chassidy Roberts
Dallas,TX
Summary
Dynamic Property Adjuster with over 5 years of experience in managing intricate insurance claims and delivering precise settlements. Specializing in insurance claim processing, policy evaluation, and contractor negotiations, consistently ensuring accuracy and fairness in every transaction. Proficient in leveraging analytical skills and industry-standard software to enhance claims management efficiency. Committed to providing exceptional customer service and maintaining high standards throughout the claims process, driving successful resolutions and fostering trust with clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catastrophe Field Adjuster
AllState
Dallas, TX
01.2025 - Current
- Conducted thorough inspections of damaged properties to document and assess loss details $20,000-$100,000.
- Collaborated with contractors during on-site visits to clarify scope and repair options.
- Analyzed coverage policies to identify applicable benefits for clients' claims processing.
- Maintained accurate records of all communications and decisions made throughout the claims process.
- Made recommendations to manager on damages exceeding adjuster's authority.
- Wrote estimates and supplements using Xactimate
Supplemntal Property Adjuster
Alacrity Solutions
Irving Tx
05.2023 - 09.2024
- Reviewed contractor estimates and damage photos for validity of supplements. Wrote supplemental estimates in Symbility. Communicated with insureds of claim a status and processing. Negotiated repair cost with contractors. Scheduled inspection of homeowner's property as to assess additional damages not included in initial estimate. Reviewed iso to rule out prior damage. Issued first party payments to insured. Resolved claims until closure.
- Performed 50-60 field investigations of damaged properties every month.
Property Field Adjuster
Pilot Catastrophe Services
Dallas, TX
10.2021 - 01.2023
- Settled large hurricane related property loss. Issued payments less deductible. Reviewed policy for coverage. Reviewed estimate line items for accuracy. Filed and reviewed supplements for accuracy. Searched iso for previous property loss. Utilized Xactanlysis to view documents and photos. Calculated depreciated value and issued payment according to calculations. Reviewed receipts for reimbursement.
- Evaluated damages, utilizing industry-standard assessment tools for accurate claim evaluations.
- Collaborated with contractors and policyholders to facilitate timely repairs and resolve disputes efficiently.
- Analyzed project specifications and created comprehensive estimates and supplements through Xactimate for effective project management.
- Performed 50-60 field investigations of damaged properties every month.
Education
High School Diploma -
Mesquite Hight School
Mesquite, TX05-2010
Skills
- Insurance Claim Processing
- Google Maps
- Estimating software
- Property Insurance
- Customer Service
- Ethics
- Claims investigation
- Construction
- Liability analysis
- Damage assessment
- Property inspection
- Insurance regulations
- Policy interpretation
Certification
Xactimate Level 1
Languages
English
Timeline
Catastrophe Field Adjuster
AllState
01.2025 - Current
Supplemntal Property Adjuster
Alacrity Solutions
05.2023 - 09.2024
Property Field Adjuster
Pilot Catastrophe Services
10.2021 - 01.2023
High School Diploma -
Mesquite Hight School